▪ Overall 6+ years of experience in IT Industry as the Salesforce Administrator.▪ Proficient in creating and managing custom objects, fields, applications and maintaining relationships between objects using master-detail, lookup, and junction objects.▪ Skilled in designing and automating complex workflows to streamline business processes and increase productivity.▪ Strong command over SOQL for data retrieval and manipulation, using Data Loader for data import, export, and updates, ensuring data accuracy reporting and analytics.▪ Experienced in implementing and optimizing Process Builder, ability to design and execute Flows for automating repetitive tasks and enforcing business rules.▪ Extensive knowledge of Service Cloud and Sales Cloud, including case management, email services, and email-to-case setup.▪ Proficient in configuring and managing role hierarchies to control data access and maintain security standards, maintaining validation rules to ensure data integrity and consistency.▪ Advanced skills in creating and customizing reports and dashboards to provide actionable insights for stakeholders.▪ Familiarity with Omni-Channel setup and configuration to ensure efficient case routing and agent productivity.▪ Expertise in designing and managing approval processes to streamline decision-making workflows.▪ Proficient in user management, including creating and assigning profiles and permission sets to control user access.▪ Experience in preparing deployment packages and managing production deployments using change sets.▪ Strong understanding of Lightning Experience and ability to customize page layouts to enhance user experience.