Part of Novartis Technology Transformation Team. Leading Strategy and business operations support for digital delivery org. Simply put: Excellence in Digital Delivery.

TAD as a function in Novartis IT operations, defines Technology, Architecture and Digital governance enabling the organization to lead technology strategy and innovations aligned with strategic priorities of the business.Service Excellence lead manages Operations budget and the demand management process for TAD and also ensures that all key components leading to budgets and demand governance are done in timely manner for success. Most importantly, collaborate closely with key… Show more TAD as a function in Novartis IT operations, defines Technology, Architecture and Digital governance enabling the organization to lead technology strategy and innovations aligned with strategic priorities of the business.Service Excellence lead manages Operations budget and the demand management process for TAD and also ensures that all key components leading to budgets and demand governance are done in timely manner for success. Most importantly, collaborate closely with key stakeholders and ensure strategic objectives, Programs and projects are well engaged for overall organization success. Show less

F&A technology for operations program management for India and Philippines. - Roles encompasses review and increase F&A tool Adoption with in Accenture. - Interaction with SDLs, MDs and above to review technology landscape and provide proactive support on foundational and mandatory tool implementation or upgrade. Also, provide overview on partner products like Tradeshift, IRCM, ICCI and Celonis.Product / Program manage Process Analytics & Celonis CoE (In-house process… Show more F&A technology for operations program management for India and Philippines. - Roles encompasses review and increase F&A tool Adoption with in Accenture. - Interaction with SDLs, MDs and above to review technology landscape and provide proactive support on foundational and mandatory tool implementation or upgrade. Also, provide overview on partner products like Tradeshift, IRCM, ICCI and Celonis.Product / Program manage Process Analytics & Celonis CoE (In-house process analytical tools and Celonis process mining capability)- Role also involves reporting to senior leadership on the above program outputs and success. Show less

End to end transition and transformation lead. Day to day job involves RFP support, Solution Arch review including process design/ solution vetting, Plan and execute transitions / transformation, project financial management, project team management, stakeholder management, reporting and governance management.Transition duties - Client facing role and the span includes managing planning, recruitment, PMO establishment, technology solution review and execution, process… Show more End to end transition and transformation lead. Day to day job involves RFP support, Solution Arch review including process design/ solution vetting, Plan and execute transitions / transformation, project financial management, project team management, stakeholder management, reporting and governance management.Transition duties - Client facing role and the span includes managing planning, recruitment, PMO establishment, technology solution review and execution, process transition management, internal and external governance management. Show less

As of 2014 - 2015 was managing IT service in-sourcing to AZ Chennai from multiple suppliers. Currently managing middle ware transformation program from global project management spacePrimary responsibility would include :Stake holder management - internal and global AZ stakeholdersSupplier / Vendor Management - Vendor communication and management to ensure seamless transition of services to AZ ChennaiProject Planning : Planning and execution of various IT Services in… Show more As of 2014 - 2015 was managing IT service in-sourcing to AZ Chennai from multiple suppliers. Currently managing middle ware transformation program from global project management spacePrimary responsibility would include :Stake holder management - internal and global AZ stakeholdersSupplier / Vendor Management - Vendor communication and management to ensure seamless transition of services to AZ ChennaiProject Planning : Planning and execution of various IT Services in concurrence with AZ Chennai Leads and domain expertsBudget / cost management to ensure project cost savings and other tangible benefits Show less

Responsible for Alternative Investment Services migrations to Chennai primarily from US and Dublin / Ireland Act as focal point of contact for stakeholders and the business about the transformation program from ground levelPrepare and present program updates weekly to PMO and business SDL / Directors Ensure to conduct / participate on all project initiation calls from US & Dublin / Ireland To initiate / participate calls and meetings with process stake holders on all phases… Show more Responsible for Alternative Investment Services migrations to Chennai primarily from US and Dublin / Ireland Act as focal point of contact for stakeholders and the business about the transformation program from ground levelPrepare and present program updates weekly to PMO and business SDL / Directors Ensure to conduct / participate on all project initiation calls from US & Dublin / Ireland To initiate / participate calls and meetings with process stake holders on all phases of the projects Ensuring sponsor / SME visits and training plans are in place Documenting project progress / deviations and ensuring to keep PMO informed Responsible for Stake holder management Org level Interact at all local forums like HR – Hiring, Technology, IT – Infra, General Services to ensure all project requirements are communicated and are on schedule Host tollgate calls and ensure all required tollgate documents are prepared and shared with respective stakeholders and PMO for signoffs Ensure to follow the five process groups (initiate, Plan, Execute, Control & Monitor and Close) Show less

Process Management Mapping business requirements and coordinating in developing and implementing process in line with pre-set guidelines Monitoring the overall function of process, identifying improvement areas and implementing measures to maximize client / customer satisfaction Conducting internal process audits and reviews for ensuring strict adherence to the process parameters as per defined guidelines Identifying, qualifying and pursuing business opportunities through… Show more Process Management Mapping business requirements and coordinating in developing and implementing process in line with pre-set guidelines Monitoring the overall function of process, identifying improvement areas and implementing measures to maximize client / customer satisfaction Conducting internal process audits and reviews for ensuring strict adherence to the process parameters as per defined guidelines Identifying, qualifying and pursuing business opportunities through surveys / VOCOperations Management Framing work directions & plan for associates after assessment of their capabilities; preparing and presenting various weekly / monthly MIS reports pertaining to process / productivity Setting up targets, SOP (Standard Operating Procedures) & SLA (Service Level Agreements), setting and maintaining CTQ (Critical to Quality) & CTP (Critical to Process) targets Providing value added solution services by program reviews; monitoring post service activities like follow up with clients, service reminders and handling customer grievances for superior solution centre experienceCustomer Relationship Management Mapping Clients, identifying improvement areas & implementing measures to maximize customer satisfaction level Ensuring continuous interactions with the Clients to ensure area of concerns can be worked upon for improved service levels Setting out quality standards for various operational areas, ensuring quality customer experience while adhering to the SLA’s and work process Show less

 Travel to client location to understand and perform due diligence To document process/ project as it is and process to be documents per ISO standards Ensure transition manager sign offs onshore and offshore before implementation of process Learn, perform and document step by step process details and document SOP for final sign off Prepare FTE analysis and ensure to coordinate with off shore HR team to recruit resources Prepare training documents / quality control… Show more  Travel to client location to understand and perform due diligence To document process/ project as it is and process to be documents per ISO standards Ensure transition manager sign offs onshore and offshore before implementation of process Learn, perform and document step by step process details and document SOP for final sign off Prepare FTE analysis and ensure to coordinate with off shore HR team to recruit resources Prepare training documents / quality control documentation and ensure candidates are trained Work on pilot process plan and procure FTE and floor plan approvals Work with the team to ensure pilot phase implementation and ensure quality check is done to avoid escalations Identify on job process / project gaps and ensure to fill in gaps with the help of lean tools or work with Six Sigma team to resolve problem identified Pilot phase sign off and hand over to operations lead for business as usualHighlights Joined TCS as tenured staff and grew up to the role of transition lead Have had the opportunity to work for internal and external transitions Have travelled to US and UK and have worked at client location Have received various client certifications and awards for successful transitions Worked on Non IT voice and non –voice projects and IT Telecom project – Voice Worked on various functional areas as tax, Insurance , banking and AP / AR processes Show less