Sridhar M

Sridhar M Email and Phone Number

Senior Manager @ Movate
Hyderabad, IN
Sridhar M's Location
Hyderabad, Telangana, India, India
About Sridhar M

"Success is not just about climbing the ladder, but also about lifting others as you rise."* As a seasoned Technology Support Manager with over 15 years of experience across multiple domains including Technology, Banking, and Finance, I've encountered diverse challenges and opportunities that have shaped my professional journey.* One memorable experience that stands out is when I led a team in implementing a new Technology Support analytics platform for a financial institution. Recognizing the importance of statistical rigor in data analysis, I spearheaded efforts to ensure that the platform was equipped with robust statistical models and algorithms to derive actionable insights from complex financial data.* Throughout my career, I emphasized the value of diversity and inclusion, fostering a collaborative and inclusive environment where team members from diverse backgrounds felt empowered to contribute their unique perspectives and expertise. * In addition to my professional endeavors, I am deeply passionate about contributing to society through corporate social responsibility (CSR) activities. One initiative that I led involved partnering with local nonprofit organizations to provide technology training and resources to underserved communities. By leveraging our expertise in technology and finance, we were able to empower individuals with valuable skills and opportunities for economic empowerment.* For any exciting opportunities or collaborations, feel free to reach out to me directly at sridhar.srisid@gmail.com I'm eager to connect and explore how my skills and experience can contribute to your team's success.

Sridhar M's Current Company Details
Movate

Movate

View
Senior Manager
Hyderabad, IN
Website:
movate.com
Employees:
12449
Sridhar M Work Experience Details
  • Movate
    Senior Manager
    Movate
    Hyderabad, In
  • Deloitte
    Executive Project Manager
    Deloitte Apr 2020 - Present
    Hyderabad, Telangana, India
    Spearheaded the implementation of a new IT service management platform (ServiceNow-Customer Service Management), resulting in a 18% increase in efficiency and a 25%reduction in resolution times for technical issues across the Tax line of Business in Deloitte.● Led a cross-functional team in the successful migration of critical systems to the cloud(Azure), resulting in improved scalability, reliability, and cost savings of 15% annually.● Established proactive monitoring and alerting systems, reducing the number of systemincidents by 12% and enabling early detection of potential incidents.● Implemented a knowledge management system to centralize and standardize technicaldocumentation and troubleshooting procedures, improving knowledge sharing and reducingthe average resolution time for support tickets by 28%.● Delivered prompt and professional solutions for customer inquiries via phone, email, onlinechat, ticketing tools etc.● Monitor key operational metrics through dashboards, analysing deviations, and assigningappropriate resolution tasks to L3 teams to optimize operational efficiency.● Standardize processes across teams, ensuring adherence to operational readiness testing(ORT) and Definition of Done (DoD) guidelines for seamless product launches.● Coach and mentor consultants on Agile practices/techniques to improve their accuracy andefficiency with problem-solving and resolution handling.
  • Bny Mellon
    Leadmanager
    Bny Mellon Sep 2009 - Oct 2019
    Pune
    Designed and conducted customized technical training programs for staff, resulting in a 20% improvement in overall IT literacy and empowering employees to resolve common technical issues independently.● Implemented a Data Analytics platform using Power BI platform which enabled real time analysis of client payment trends /patterns and invoicing, resulting in a 26% reduction in aged annual unbilled revenue buckets.● Revamped IT service delivery processes and introduced a self- service portal for internal users, reducing the average handling time of incidents by 30%.● Led a cybersecurity enhancement project that identified and addressed the vulnerabilities in the organization’s IT Infrastructure.
  • Wipro Limited
    Senior Software Engineer
    Wipro Limited Mar 2007 - Sep 2009
    Hyderabad Area, India
    o Installation and Management of Siebel Enterprises and Enterprise components for Siebel 8.0 & 8.1 on Windows platforms for Microsoft enterprise users.o Perform day to day operational support functions within Siebel including Client/Server and Application Administration.o Troubleshooting user Issues in Siebel including but not limited to Severity 1/2issues and doing RCA accordingly.o Preparing defect report and assigning defects to the developers.o Focus on completing work within agreed timescales and reducing any user and operational impact.
  • Dell Technologies
    Associate Software Engineer
    Dell Technologies Aug 2005 - Feb 2007
    Hyderabad, Telangana, India
    ● Providing excellent customer service by delivering timely and accurate responses to customer inquiries and support requests.● Utilizing remote access tools and diagnostic software to troubleshoot and resolve customer issues remotely.

Sridhar M Education Details

Frequently Asked Questions about Sridhar M

What company does Sridhar M work for?

Sridhar M works for Movate

What is Sridhar M's role at the current company?

Sridhar M's current role is Senior Manager.

What schools did Sridhar M attend?

Sridhar M attended Vinayaka Mission's Research Foundation - University.

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