Sridhar Patel Email and Phone Number

Worked as a processor for Extended Delivery Support team in handling Basis related tickets.Monitor the incident management queues and service requests as assigned by the shift lead from Incident Management dashboard and SPC.Perform necessary checks and take required actions as needed to resolve the tickets.Ensure team meets the targeted IRTs (Initial Response Time), MPTs and solution rate for assigned ticket and maintain required SLA’s.Accompanied LLD team to resolve all the service requests and Incident management request.

Design, Building and Maintaining Siemens client AWS environment CPPE with all required infrastructures and solutions.Conducting workshops with clients and other stakeholders on regular basis to build resilient AWS resources and infrastructure as per the business requirements.Maintaining and resolving security and network issues of Siemens client AWS environment provided by Accenture security engineering and remediation team.User Administration: Establish AWS Identity and Access Management (IAM) roles for users and groups.Regular monitoring of the AWS environment infrastructure by focusing on dashboards and reports.Data structure building and maintaining by taking regular backups of business and infrastructure data and snapshots.Conducting training/FAQ sessions to clients and stakeholders along with internal team members to educate on new updates.

Coordinating with Application Owners to discover and validate the on-premise infrastructure for cloud migration.Conducting workshops with App Owners along with migration technical teams to decide proper cloud migration strategy.Validating infrastructure on Accenture cloud migration tool - Accelerate to Cloud (A4C) to handle end-to-end functionalities.Bundle the infrastructure for cloud migration as per predefined templates by management to maintain required SLA.Creating users and provide access to A4C tool to all involving in Fuji Apps migration and modernization process.

Fresh Installation and Configuration of IFS Applications from scratch, delivery and updates InstallationsReconfiguring the IFS ApplicationsAuto Builder configuration and troubleshooting issues related to auto builder.IFS Print Agent configuration & Managing Print queuesUser Administration and maintenance of the user permissions.Monitoring Batch jobs and Queues in IFS ApplicationsMonitor Performance of applications and database servers.Maintenance & Monitoring of IFS applicationsIFS Touch App Server Upgradation (Cloud based mobile technology)Troubleshooting of day-to-day issues of clients on SLA agreements.

Fresh Installation and Configuration of SAP ECC 6.0 Application from scratch, delivery and update Installations.Monitoring Concepts: Daily System Monitoring of All servers– Mainly focuses on Short Dumps, System logs, Backup Analysis, Updates, work process, spool requests, load on server and user logins etc.User administration: Creation/ modification/ deletion and classification as per requirement and based on license agreement with SAP.Creating and maintenance of Roles using Profile generator, assigning authorizations and profile maintenance.Transport Management including releasing of request and importing into quality and production server.Spool Administration - Troubleshooting and administration of Spool related problems.Client Administration - Client creation, client copy and Client deletion.Knowledge of all aspects of SAP Security and Authorizations, User TracingHands-on experience to load & apply Support Packages, Add-ons, Kernel upgrade, SPAM/saint updates for the entire landscape.Maintain and control of Database by scheduling online and offline backups periodically.Maintenance of RFC connections across systems.Defining Background jobs, monitoring it, deleting and analyzing the cancelled jobs,Kernel upgrades, Support packages and Add-ons upgrades.Startup and shutdown activities for SAP system and Database.

Installation, Configuration and Administration of Windows 2003 server / Windows XP as clients.Workstation installations and upgrades including Software and Hardware as necessary.Creations and maintenance of Users and Groups and applying policies.Files uploading and downloading using FTP. Backups on tapes/disk and CD’S preparing reports.Configuring, Managing, and troubleshooting of printers.Managing Server by Installing and configuring Antivirus client software on all clients and regularly update them with new patches.Expertise in giving the support for all Desktop users for their mail and system problems.Troubleshooting of problems that arise from software and hardware installations.