Transforming Customer experience to human experience.

Directly Accountable for $30M Portfolio in First Data for a hyper sensitive Payment Card Platform (Credit & Debit) with 350 FTE comprising of 20M Customer base. • Successfully implemented Agile Transformation with SaFe4.5• Successfully completed Platform modernization with transformation of 45 applications from legacy to modern technologies like APIGEE Microservices, Restful, spring boot, Python, Splunk, AppDynamics, Google Analytics including workforce transformationDirectly… Show more Directly Accountable for $30M Portfolio in First Data for a hyper sensitive Payment Card Platform (Credit & Debit) with 350 FTE comprising of 20M Customer base. • Successfully implemented Agile Transformation with SaFe4.5• Successfully completed Platform modernization with transformation of 45 applications from legacy to modern technologies like APIGEE Microservices, Restful, spring boot, Python, Splunk, AppDynamics, Google Analytics including workforce transformationDirectly accountable for $10M Portfolio in Citizens Bank reporting to Chief Data Officer directly with 100 FTE• Migrated 35 applications from ETL Informatica to Talend on AWS• Steering 80+ daily business interactions on 120 applications Directly responsible for Managing $20M Portfolio in Goldman Sachs with direct accountability for 24 Buyers including their Sr. Leadership since 2017Significantly improved customer satisfaction to have Accenture as a preferred vendor of choice for Goldman Sachs; increased Accenture foot print to the tune of 40% through our Delivery led sales initiative Co-innovated with clients on establishing Center of Excellence for RPA using Automation Anywhere and Alteryx and provided 30% productivity savingsSignificantly improved Customer Experience as part of Digital Transformation towards Modernization of Legacy Application in Commercial Card Platform for one of the clients. Improved the Customer On boarding by 15 % and Reduced Time to Market by 30% Managed Accounts with teams up to 250 Full Time Employees (FTE) across the globe for various delivery centers and client captives with diversified technologies including Python, Java/J2EE/WebSphere, HTML5/CSS/JavaScript, DOJO/AngularJS, C/C++/Unix/Windows, .Net/C#/Web services/VB, Mainframe/COBOL/CICS and Salesforce Delivery with virtual Teams. Expertise in managing Customer Expectations with a keen eye on DeliveryManaged projects with Multiple Vendors with Unique Delivery model for each vendor. Show less

Member of the group offering Telecom and Network Management Services. Managing a team of 25 people. Worked for different clients including Nortel Networks, Fujitsu etc.Managing customer expectations and handling demos and presentations to end customer.Multi-site project management from kick-off to delivery.Domain knowledge in communications, networking, and computing.Experience in project planning, tracking, budgeting and analysis. Proficiency in project management… Show more Member of the group offering Telecom and Network Management Services. Managing a team of 25 people. Worked for different clients including Nortel Networks, Fujitsu etc.Managing customer expectations and handling demos and presentations to end customer.Multi-site project management from kick-off to delivery.Domain knowledge in communications, networking, and computing.Experience in project planning, tracking, budgeting and analysis. Proficiency in project management methodologies.Responsibilities include defining, managing development, pricing, Performing demos/trials, developing comprehensive Plans for delivery management.Expertise includes knowledge in Data Modeling, OOAD, Scripting, Database Management, Configuration Management.Hands on experience in Re-designing and creating Frameworks for various Network management services including Storage Area networks Show less