Srihari Narayanan Email & Phone Number

India

Chennai Area, India

Chennai, Tamil Nadu, India

Supervise staff and ensure compliance with office policies and procedures. Understand current policies and procedures Analyze and redesign current HR and office policies and procedures Data Security Analyze current data security requirements and implement policies and procedures. Create documentation for the same. Analyze physical security requirements and procedures Service & Performance Monitoring Problem Escalation procedures and controls Communicate with management regarding significant and/or repeated employee non-compliance with policies and procedures and discuss appropriate response/discipline options Maintain staffing sufficient to handle day-to-day workload; notify the management of scheduled and unscheduled absences Advertise, screen, interview and hire new employees Discipline and terminate employees Develop a working knowledge of the client work/business Be familiar with the client guidelines and exceptions for the client/divisions Resolve day-to-day client/operational questions and issues as they arise Create/Review daily status reports to monitor workflow. Determine if additional resources should be made available to certain client/divisions to meet turn-around target Review weekly performance reports and detail work reports

Maintain staffing sufficient to handle day-to-day workload; notify the management of scheduled and unscheduled absences Collect and check employee time sheets; verify hours worked per month and submit to management as a backup for monthly client invoices Advertise, screen, interview and hire new employees Discipline and terminate employees Develop a working knowledge of the client work/business Be familiar with the client guidelines and exceptions for the client/divisions Resolve day-to-day client/operational questions and issues as they arise Create/Review daily status reports to monitor workflow. Determine if additional resources should be made available to certain client/divisions to meet turn-around target Review weekly performance reports and detail work reports Participate in scheduled weekly telephone conferences with the US management team and clients to exchange information regarding new policies, procedures, new clients, pilot projects, additional staffing, etc.; address personnel issues; address performance issues

Joined Office Tiger as ACM and worked for period one year and was promoted to CM in January.Reporting to AVP - Operations Single point contact for the client and the senior management for a specific shift Interface with clients and maintain an excellent relationship with them Oversee and coordinate the day-to-day shift activities Ensure accuracy is maintained in jobs submitted to clients Set-up work, shift schedules, evaluate recommended software and deal with and report any problems that may arise Responsible for quality and timely completion of all projects Delegate and manage production capacity on the shift Manage a team 40 members.Develop strong inter-personal relationships with the team Coach, counsel, train team members Support and develop direct reports in their work Recognize and reward performance and ensure welfare measures are carried out Responsible for tracking shift utilization, capacity, accuracy of projects, attendance, training, productivity, deadline adherence and quality, etc. MIS processed to support team Responsible for adherence to security norms including print security and physical access procedures in the team Ensure appropriate security for all desktops, printers and any other IT equipment used by the team Responsible for ensuring all members of the team go through security and compliance awareness programs as per policy .Performance appraisals.

Technical Support for ISP customers (end users) Joined as customer support executive and promoted as Team Leader in a 5 month span. Handling a team of 15 executives. Disseminating process updates. Monitoring, Review & Evaluation of Executives. SL Delivery on daily & monthly target system. Performance tracking & to disseminate training to newly recruited staff. Performance appraisals. Conducting Joint Call Monitoring.

Reporting to Marketing Manager IndiaProfile primarily included coordination of promotional activities. Coordinated with high-end Dealers in south IndiaDatabase management of distributors, stockiest and corporate divisions. Information compiling from available sources thereby generating reports & presentations for use in formulating future initiatives.

Shipping Product Marketing Team Strength - 10 executives. Touchbase management with corporate clients for updates & other related business aspects. Liaison with the Customs Dept. and corporate communication.