Srijan Maskey Email & Phone Number

Boston, Ma, Us

Spokane, Washington, United States

Responsible for providing first-line support to customers. Duties include troubleshooting and resolving basic EHR and information technology support requests. Act as a liaison between customers and internal support staff to ensure accurate problem interpretation.

Boston, Massachusetts, United States

Served as the first point of contact for SHC internal customers seeking technical assistance over the phone, online tickets, email, or other means. Record events, and everything discussed or worked on, and assign to Tier III and respective local technicians in hospitals via footprints if needed for further escalation. Performed remote troubleshooting using techniques acquired at Steward Health Care, courses taken at Minnesota State University, and overall skills. The issue includes Workstation malfunction, issues with hundreds of applications, such as Microsoft Office Apps Meditech, EHR, and Athena Health, email issues, etc.

Boston, Massachusetts, United States

Developed Sales skills by engaging in side-by-side selling and participating in in-store promotions and coordinating with appropriate personnel in wireless sales events in Target locations. Responsible for driving sales productivity and customer satisfaction within Target Mobile retail locations on various wireless ecosystems: electronics, AT&T mobile phones, Dish broadband, accessories, and digital service to customers by engaging in side-by-side selling with retail associates.

West Fargo, North Dakota, United States

Worked together with Developers and Engineers with the Business stakeholders to evaluate business processes, and data process flows, analyze their requirements and provide problem-solving responses. Assisted in setting up data and conducting tests on Legacy applications, and newly developed software solutions and delivered support to eBusiness/Oracle ERP daily tasks.

Fargo, North Dakota, United States

Deployed, Installed, and Configured Windows computers - Pro desks/Elite desks, surface tablet computers, DakTech computers operations onsite including schools, engineering offices, computer labs, medical clinics, housing authority, corporate headquarters, offices, golf course, Fargo park district departments, etc. Advanced troubleshooting skills by monitoring and providing technical assistance by responding to telephone, voicemail, email, and ticketing systems queries to resolve customer issues with the highest level of customer satisfaction.

Fargo, North Dakota Area

Sustained daily responsibilities of computer installation, modification, MS operating systems migration/upgrades, learned and trained technicians repairing network components, and peripherals configuration. Developed and enhanced Service Desk documentation by creating Knowledge Base Articles, (IT Glue and SharePoint) documents as well as educating the end users on the usage of applications.

Msum It Helpdesk

Assisted Students, Employees, and Faculty with computer problems, and answered their questions by providing personnel with application installations, email configuration, and ongoing usability of system hardware and software. Maintained a friendly and professional demeanor when greeting up to hundreds of guests daily. Learned and used new technologies, techniques, software, data types, and tools as needed.

Moorhead, Minnesota

Acted as leader and mentor for student workers working in campus dining service areas. Also trained new cashiers and hires.

Moorhead, Minneosta

Responsible for making, organizing, and maintaining fresh food items at the KISE and WOW Café by asking about their dining preferences and taking orders. Balance all transactions at the end of the day for cash reconciliation. Delivered excellent customer service to customers by providing input interactions with customers on behalf of an organization.

Moorhead, Minnesota

Developed communication and professional development skills while working with campus stakeholders on behalf of the Nepalese Student Association. Conducted meetings, and organized various cultural and inter-organizational programs, and volunteering projects on campus.

Bachelor'S In Science, Computer Information Technology

Activities and Societies: Business and IT Management Emphasis

High School Diploma, Mathematics And Computer Science