Having 5+ Years of Professional Experience in IT field. In that, 4 Years of good techno-functional experience in the PEGA PRPC system, Decisioning framework and 1 year of experience in Disaster Recovery and Mainframes | Currently working and supporting different versions of Pega applications like 7.2, 7.3 and 8.8 versions | Experience with Requirement analysis, design, development, Testing of PRPC applications | Worked on Activities, Agents, File Listener Management & Service Level Agreements | Worked effectively on Debugging tools (Tracer, Clipboard, Live UI) | | Developed PowerShell script to read the errors from log files and send emails | Using Pega Predictive Diagnostic Cloud (PDC), monitored the PDC alerts and applied possible fixes to improve the application performance and customer satisfaction | Developed reports using Report definition | Conducted Knowledge Transfer sessions in the project | Automated few of the Daily reports using Excel Macros | Quick learner with the potential to catch up with evolving business processes and good team player | Multitasker who ensures of meeting all set deadlines | A confident and fluent communicator with strong analytical, presentation & problem solving skills.