Srikanth Ram Email & Phone Number

Bengaluru, Karnataka, India

✓ Specialized in handling B2B, B2C global customer sales and experience/escalations through multiple channels like email, phone, and chat.✓ Continuous improvisation on the CX email template and email follow-up process for a better First Time Resolution and CSAT.✓ Managed 3 projects in Osmo which resulted in reduction of online disputes, Fraud orders and increase in customer frontend experience. Completely managed the projects end to end.✓ Initiated the workflow manual for Disputes(Stripe & PayPal) and Fraud review for reduced escalations and enhance process experience.✓ Part of the core team "think tank team" that re-designed the Osmo website for a better customer experience and optimization.✓ Entrusting an additional task of managing the disputes & analysis for "EPIC" (World's Largest Digital Library for Kids).

Bengaluru, Karnataka, India

✓ Part of the core working group that successfully launched the Osmo Sampler project in the US.✓ Playing a vital role in handling customer Beta survey review in onboarding/launching new games for OSMO.✓ Specialized in managing inbound/outbound calls and Dialpad voice mails in resolving the escalations from customers for OSMO.✓ Entrusting an additional task of Map Monitoring which included retailers from the US, CA, JP, AUS & NZ for Osmo.

Bengaluru, Karnataka, India

✓ Managed Live chat for Sales and operations at TutorVista.✓ Managed inbound and outbound calls at TutorVista regarding sales and escalation queries to ensure customer requests are responded on time. ✓ Entrusting an additional task of Tutor operations and management for tutoring sessions. ✓ Managed session monitoring during Live tutoring sessions for customer frontend experience and quality at TutorVista. ✓ Managed end to end logistics working closely with courier partners to maximize delivery fulfillment at Edurite.