Strategic Program Management: Aligned technical and business strategies to boost project management, governance, stakeholder relations, and operational efficiency.

As Delivery Services Leader - APAC Domestic Managed Services teams (Jun 2018 - Oct 2021): Led Managed Services and System Management Operations for APAC, overseeing 400+ professionals, ensuring service for 50+ clients across geos. Established ITSM instances, implemented industry-standard solutions, and managed business continuity and audit compliance.o Led IBM's adoption of Agile for IT infrastructure services, restructuring into Agile Client Units based on Agile manifesto principles.

As Business Program Manager - APAC Managed Services : Advised business units and operations, delivering insights and recommendations. Conducted cost analysis, tracked financial performance, and managed forecast cycles. Implemented governance for Global Delivery Programs and maintained financial processes. Led automation initiatives with Tools Integration and Automation team, providing insights on delivery efficiency and productivity.