Srikanth Viswanathan Email & Phone Number

• Have completed Six Sigma Green Belt Project (In House) on FCR as the project Lead.• Have been given dual role as Operations Team Lead and Operational excellence Team Lead which deals on Analysis and KPI reporting to the Internal Stake Holders and clients.• Have been part Transition Team to set up the Process in Chennai – Telstra BPS.• Have developed multiple tools to improve the process and got appreciated by the Internal Stake Holders and Clients as well.• Have created multiple Dashboards using Power Pivots and Query for client and Internal KPI tracking.• Have automated multiple KPI dashboards using combination of VBA / Macros / User Forms for quick one click interactive reporting.• Created call information trackers in Share Point list for multiple LOB’s and automated the reporting of the data base using Power Automate.• To improve Sales from Service created an end to end ticketing tracker using Power Automate and Share Point List and atomized the notification about the status of the leads generated.

• 

  Jaya Suriya Engineering College

  Electrical And Electronics Engineering