Srikar D. Email & Phone Number

Bengaluru, Karnataka, India

• Leading a Digital Team of 15 Transaction Risk Investigators, looks into overall Team performance, Weekly Productivity, Team SLA’s, 1-1 Sessions, Process Feedbacks etc. • Mentoring, Coaching, Guiding Investigators and Team Direct Reports to achieve career goals and lead career development sessions.• Owning, Tracking and Monitoring the Site performance metrics and prepare action plans to improve the performance.• Attending meetings with senior management to discuss team/site performance; Organizing meetings with different stakeholders, to execute site level activities. • Managing Internal Projects- Performing Audit of Investigations, Goal Baselining, Process Improvements and SOP’s. etc. • Performing deep-dive analysis on Investigator’s Data to find the root causes of the site and team defects and provide insights to management.• Participating in PRO Hiring process by conducting the interviews, onboarding sessions for new hires. • Setting goals for the team and process, identifying opportunities for Process improvement, and developing plans for change in PRO

Hyderabad, Telangana, India

Led a Team of 8 Advisors (Process SMEs) for Buyer Risk Investigations• Commenced process and team performance improvement projects, by collaborating with operations teams, training teams, and other peer fraud teams• Helping Investigators Using a wide range of internet and in-house tools to research transactions and gathering data to make accurate decisions• Maintaining high levels of confidentiality and data security standards• Communicating through email and telephone with external & internal customers and financial institutions to make informed decisions about risk

Hyderabad Area, India

Mentored new hire batches of Buyer Risk Investigations (BRI), supervised them on BRI Investigations by sharing process knowledge, making them learn SOPs and tools, providing consistent feedback based on the performances • Performed data analysis to find the team and process defects and sent regular reports to different stakeholders• Identified known fraud patterns, discovered new trends and took actions to minimize risks• Investigated suspicious activities and behaviors that could pose a risk to organization or customers in global markets

Hyderabad Area, India

Performed and analyzed buyer accounts, through consistent deep-dive applying SOPs, process knowledge; achieved superior customer satisfaction and experience by eliminating the fraud risk from accounts• Identified the customer account buying trends, fraud patterns, fraud MOs and eliminated the overall fraud risk in buyer accounts

Hyderabad, Telangana, India

Bachelor Of Technology (B.Tech.), Electrical, Electronics And Communications Engineering, First Class With Distinction

Diploma In Java Technologies, Java, A

Education record