Srinath Vijayaraghavan Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, Nh, Nl

Amsterdam, North Holland, Netherlands

• Managing programs, leading engagements and delivery of the Celonis suite of solutions, and overall digital transformation programs for 18 strategic customers across Benelux, UKI and Nordics, overseeing budgets of €3.5M.• Driving pre-sales activities such as scoping and SoW development with account and commercial teams leading to an increase in new business opportunities by 21%.• Contributed to global PMO activities to improve Celonis Services delivery methodologies, reducing implementation timelines by 33%.• Supporting operating model discussions to build CoEs at customers to deliver faster value, increase adoption, and accelerate new process qualification.• Gathering constant customer feedback on product capabilities and enhancements to ensure constant product evolution

Amsterdam, North Holland, Netherlands

Primarily responsible for successfully deploying Celonis solutions to customers, acting as the main point of contact for Services, handling escalations, periodically reporting status to all stakeholders, and maintaining high customer satisfaction throughout the program delivery and project implementations.

Naarden, North Holland, Netherlands

• Managing enterprise-level implementations and delivery of our cloud billing SaaS solutions, and overall digital transformation programs for 15 customers across 5 countries, overseeing annual budgets of €800K.• Managing a new product offering in the space of cost insights and public cloud analytics, targeting a potential 60% YoY revenue growth while collaborating with ISVs and AWS, Azure, GCP managed service providers.• Scoping, estimating, planning, monitoring and timely reporting project execution status, in an agile delivery fashion, while embedding risk mitigation strategies to ensure resources, budgets, forecasts and expectations are realistically managed.• Guiding the product roadmap with other product owners to ensure that relevant enhancements are in place and the right value proposition is presented to potential customers.• Owning the design and delivery of the CloudBilling customer portal with UX/UI designers, developers and consultants, that allows customers to get detailed insights into their public and private cloud spend through easy-to-assess visual reports and detailed matrices.• Supporting pre-sales activities by pitching, demonstrating and preparing proposals for our solutions.• Liaising with offshore teams to ensure consistent technical performance upgrades to customer portals.

Amsterdam, North Holland, Netherlands

• Directed vision, roadmap and overall company strategy for design and delivery of the entire omnichannel digital product portfolio, comprising of CMS, CRM and insights, governing revenues of nearly €0.5 million yearly for 20 shopping malls across 4 continents.• Engaged in business development to acquire customers across 5 new countries for a potential €2.5 million bid with a focus on providing search and analytics solutions to malls, collating data from websites, kiosks, social media, in-mall footfall & Wi-Fi, and apps.• Engaged in defining the overall company strategy in terms of positioning, product mix and pricing.• Drove the design, specifications, development, maintenance and documentation of all new product features and improvements on our proprietary CRM, CMS and Analytics SaaS platform with focus on superior UX through data collated from websites, kiosks, social media, email marketing, in-mall footfall & Wi-Fi, and apps, utilising Google Analytics and A/B testing mechanisms.• Monitoring daily task progress and responsible for alleviating any business or technology related roadblocks to sustain seamless development while managing a team of 7 members across diversified locations.• Following a scrum model in an agile environment with a focus on enhancing output sprint over sprint through constant refinements to the product backlog and promoting individual ownership. • Contributed to the creation of the latest business plan and pitch for potential investors.• Assessing potential partners and managing third-party API integration to our platform • Responsible for end-to-end recruitment for all roles in the company.

Noida Area, India

• Architected and owned a data-driven, 50 million+ transactions-a-day mobile payment portal, enabling telecom-based micro-transactions for customers, at a fast-paced DevOps environment while partnering with 8 mobile operators in India and 2 in EMEA.• Formulated new strategies with sales heads to locate, market and pitch to 30 prospective media, ecommerce and gaming merchants across Asia and Europe, converting 50% to partners while providing consistent post-sales support.• Implemented 3 use cases leading to a 330% rise in consumer purchase and a 650% increase in revenues in 9 months.• Enhanced user experience and conversion on our gateway as well as on partner platforms through A/B tests and data obtained on usage patterns. • Provided constant pre-sales, integration and post-onboarding support to clients with personalised customer service.

Noida Area, India

• Led a team of 10 developers, 2 designers and 3 QA across India, USA and Argentina, to launch an innovative, agile-based, wealth-data portal attracting 1,000 new customers and a 35% YoY revenue growth.• Devised extensive data enhancement solutions, incrementing processing efficiency by 28% resulting in garnering fresh onshore work, addition of 3 new team members and an increased annual billing of $180,000.• Consulted client in the USA on next set of features to be introduced to their wealth management product and services, as well as their IT strategy for the year.• Maintained high morale levels, despite strifes at an offshore location, resulting in zero attrition.

San Francisco Bay Area, Usa & Noida Area, India

• Consulted higher management to drive and boost outreach of core navigation apps to more than 200,000 customers with an aim to bolster revenues by $2 million.• Established product and strategic roadmap, focusing on seamless digital user experience, while mentoring and training a team of 6 in the USA on location-based systems, to deliver 2 new solutions with an overall budget of $500,000.• Reversed customer withdrawal in quick time by providing actionable solutions to legacy issues and by negating rogue incidents within the team.• Consulted clients in the USA on probable course for their IT strategy during the year and next set of products to be launched.• Conducted technical trainings and interviews to bring in fresh and talented recruits.

Noida Area, India

• Engaged in 3 conceptual projects and drove pre-sales activities enabling sales teams to draw in 2 new clients with a potential billing of $3.5 million annually.• Engineered geometrically and analytically proficient traffic servers and location engines, leveraging them to design, develop and document enterprise navigation applications yielding an annual $30 million for desktop and mobile devices.• Prototyped a cutting-edge mobile based solution to activate and deactivate automobile security controls remotely through a mobile device.• Created an eCommerce solution to demonstrate inhouse software scalability to prospective customers• Marketed our product to 4 new vendors in the USA drawing additional value to our customer

Noida Area, India

• Engaged in 2 conceptual projects and drove pre-sales activities enabling sales teams to draw in 1 new client with a potential billing of $1 million annually.• Engineered geometrically and analytically proficient traffic servers and location engines, leveraging them to design, develop and document enterprise navigation applications yielding an annual $30 million for desktop and mobile devices.• Provided end-to-end customer support during and after product launch to the market.• Mentored 5 new recruits and ensured constant quality compliance by the testing team.

Master Of Business Administration (M.B.A.)

Activities and Societies: President of the Technology & Media Club (2015 - 2017), Member of the Marketing Club, Design & Innovation Club.

Bachelor Of Technology (B.Tech.), Electrical And Electronics Engineering, 8.3

Activities and Societies: Member of the Electrical Engineering Association (2003 - 2006), Member of the Sponsorship Committee.