Srinivas Gutti Email & Phone Number

Atlanta, Georgia, Us

Camden, Nj, Us

Technology leader responsible for flawless operation of production systems as well as key business initiatives like system harmonization, new B2B partner integrations, and introduction of new technologies to improve customer experience. As a member of the leadership team, responsible for operational efficiency, excellent customer experience, technology transformation, business growth and safety. Challenging status quo (both within technology and with business) in the spirit of continuous improvement produced results better than ever before.Notable Achievements:• Successful completion of technology (network, telephony, data, application and end point equipment) transition from Southern Co. to American Water in four months.• Drove business growth through new (a) B2B partnership integrations (b) B2B2C platform pilot launch and (c) new warranty products launch.• Led a cross functional effort to re-imagine the business including systems consolidation, process re-engineering, and organizational restructure.

Atlanta, Ga, Us

Led a high-functioning team of 35 technical professionals through a plethora of transformational initiatives, process improvements, infrastructure maintenance efforts, and client relationship management (CRM). Emphasized regulatory compliance (SOX and PCI in particular) combined with daily concentration on production system availability, upkeep, and overall support. Championed change management on various levels with particular focus on initiatives such as field automation, e-commerce, payment gateway implementation, B2B partner integration, and operational enhancements. Enabled financial success through IT budget management and forecasting. Facilitated smooth change management as part of the due diligence team for two company acquisitions in 2012 and 2015. Adopted/deployed shared services delivery model and formulated a disaster recovery (DR) and business continuity plan. Led vendor negotiation, software platform evaluation and infrastructure enhancements. Selected Achievements:Owned successful operational upgrades, including the Oracle ERP (R12) upgrade combined with system harmonization of three large-scale CIS systems (2014), and IT integration efforts related to the acquisition of NiSource Retail Services (2013) and Eversource (2015). Pioneered and delivered a perceptive, modernized three-year IT roadmap striving to optimize business efficiency, evolve system functionality, adjust company costs, and align practices with organizational goals overtime. Rationalized initiatives and activities using the Run, Grow, and Transform (RGT) framework highlighting system harmonization and support, several utility partner integrations, and technical team development. Introduced several process improvements in areas relative to capital investments, system outage management, system enhancement/software change control and project/strategic initiative lifecycle.

Atlanta, Ga, Us

Rapidly promoted to multifaceted and cross-functional role as General Manager of Strategic Project Management commanding all systems planning, implementation, and support initiatives. Effectively managed teams as large as 30 to successfully complete large-scale projects from conception to completion against strict budgetary and time constraints. Directed support and software development processes for largest deployment of Oracle eBusiness suite in Midwest. Entrusted with fiscal oversight as integral member of Financials Review Committee. Motivated and incentivized teams to drive outstanding performance.Selected Achievements: Tactically managed upwards of $2M SG&A budget to attain maximum ROI. Counselled Project Management Office on tactical management approach to ensure fluid project portfolio.Instrumental in long-term direction of technology infrastructure by defining and executing two-year strategy to administer business critical plan on back office automation and efficiency. Revitalized operations and heightened efficiency by consolidating diverse systems into streamlined Integrated Agent Desktop. Deployment yielded 35% reduction in average handle time, 50% reduction in training resources, and notable improvements in sales conversion rates and first call resolutions. Proposed and managed complex vendor evaluation process with emphasis on product maturity, functional/technological fit, and cost factors.Collaborated to strategize plans and growth initiatives for impending company merger, serving as key member of Integration Team.Stimulated employee success and productivity by championing organizational development efforts, including establishment of Leadership Development Program. Acted as a participatory member of the Living the Values Committee to promote company culture, value-based employee resources, and employee recognition practices.

Fast tracked through roles demanding technical and management capabilities for long-term client initiatives at varied industrial segments. Client list included General Electric, Alcoa, Compaq, University of Illinois, Young & Rubicam, Hitachi, De Lage Landen etc. Offered solution design and delivered sales-support for prospective clients.• Led a 15 person team at a Fortune 100 company for an ERP implementation, generating revenues of $50M over 3 years.• Directed a six person team that streamlined the Procurement/Sourcing process at a large Computer Equipment manufacturer. Resulting cost savings were over $24M while the customer reference generated consulting/license revenues in excess of $50M.• Co-authored engagement proposals (< $1M) and guided the project planning and staffing phases.• Assembled and supervised an offshore development team that cut project implementation costs while maintaining very high overall margins (~40%).• Represented key customer requirements by championing product enhancements in collaboration with Oracle product development and professional services teams.• Implemented business systems for several strategic accounts across diverse business sectors like manufacturing, hi-tech, advertising, dot.com and education.• Mentored 10 consultants in new technology and implementation techniques.

Directed the re-engineering effort of three key business processes that were deployed 8x faster (2 months vs. 16 months), which resulted in increased customer satisfaction.

Mba, Strategy, Finance & Accounting

Ms, Computer Science

Be, Electronics & Communications