With over 11 years of experience as a Associate and senior operations professional, I am passionate about delivering high-quality services and solutions to clients across various industries. Currently, I work at Kyndryl, a global managed infrastructure services company, where I leverage my ServiceNow skills to design, develop, and implement workflows, integrations, and automation for various operational functions. Previously, I spent 8 years at IBM, where I gained valuable experience in software development, testing, deployment, and maintenance, as well as exposure to various technologies and platforms. Some of my core competencies include process improvement, problem-solving, collaboration, and customer satisfaction. I am always eager to learn new skills, explore new challenges, and contribute to the success of my team and organization. I believe in Kyndryl's mission to help clients advance their digital transformations and create value for their businesses and society.