•Worked as a developer on customizing, configuring Microsoft Dynamics 365, and developing.•Configured and customized Dynamics 365 CE solutions to support various business processes, including sales, customer service, and marketing automation.•Led data migration efforts from legacy CRM systems to Dynamics 365 CE using ETL tools.•NET applications and worked closely with the business users in leading the efforts to generate functional design document.•Implemented the Customer Service CRM module to automate the tax filing and loan processing for NJEDA department.•Involved in developing the technical design documents for CRM and reviewed with technical Architect and business team for the approval.•Implemented Model driven, web portal apps using power apps and integrating it with Dynamics 365.•Implemented multiple power automate flows to automate workflows like events notification, sync the get notification and data collection.•Involved in customization and configuration in creating business units for tax filing for different organization and loan approval process.•Building the CRM forms, screens and views as well as workflows and reports around the customer needs for an interface.•Involved in integrating the dynamics 365 with Azure Active Directory and move the power apps in Azure App portal.•Worked on customization and configuration of Dynamics 365 CRM like creating custom entities, fields, forms as per business user requirements.•Involved using XRM toolbox for fetch-XML queries, to use dynamics 365 as data source to create SSRS reports.•Experienced and passionate developer implementing new emerging Microsoft-related technologies like PowerApps, Flow, and Power BI.•Integrated MS Dynamics CRM 2016 online with Azure Logic Apps, Web Jobs.•Worked on CRM Service management module in managing the tickets as cases for resolving any type of requests, issues or complaints raised by the customers via phone call, email or walk ins.

• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM D365 system.• Involved in implementing the Sales and Customer service module CRM solutions for personal lines insurance.• Implementing CRM Customizations and configurations and building the CRM forms, Entities, screens and views, sitemap as well as workflows and reports around the customer needs for an interface.• Created the business units and implemented the Security modules for Sales modules in different line of business.• Developed Power apps in the form Model driven apps for our sales customer engagement department so that it is easier to communicate with them.• Installed and configured MS Dynamics 365 CRM system for development and testing, configured server instance, created organizations.• Discussed the requirements with end user and propose solutions to achieve business goals.• Customized system entities and custom entities to meet the business requirements.• Enhanced front-end look and feel and improved user experience using JavaScript, jQuery, Ajax, HTML5, and CSS.• Worked on Sales, Marketing CRM module using Dynamics 365 online version 9.0, SSIS, and .net.• Developed UI workflow to add default price list when new products created.• Integrated MS Office Outlook with Logic Apps, MS Dynamics CRM 365.• Integrated and monitored SharePoint integration with Dynamics CRM 365 for document management under different site Azure security settings.• Implement several plug-ins, custom workflows, Console apps using C# and asp.net 4.6 for enhancing the system, error handling, create and data retrieve and pre-validations and maintain data integrity.• Created custom asp.net pages and configured forms and views for new modules to be added to MS Dynamics CRM system.• Implemented MS-Flow, Logic Apps for the Azure Integrations.

• Configure and implement CRM functional and application modules, encompassing sales, Marketing, Service using Dynamics 2016.• Implemented Model driven, web portal apps using power apps and integrating it with Dynamics 365.• Implemented multiple power automate flows to automate workflows like events notification, sync the get notification and data collection.• Involved in customization and configuration in creating business units for tax filing for different organization and loan approval process.• Building the CRM forms, screens and views, as well as workflows and reports around the customer needs for an interface.• Involved in On-Prem Implementations for Dynamics CRM 2016.• Implementing CRM Customizations and configurations.• Develop scribe integrations with other Applications and to pull data from Online MS Dynamics CRM to local database for analytics and reporting purpose.• Creating documentation to Migration workflow and requirements and implementing custom workflows into business process to automate and enhance sales process.• Involved in On-line Implementations for Dynamics CRM 365.• Designed the Web Resources, Plugins and Workflows.• Used MS Dynamics CRM SDK, WCF and Query Data to interact with data from the CRM system.• Installation, Configuration and Customization of MS Dynamics CRM 2016.• Created custom dashboard, create custom Ribbon button and configured sitemap.• Upgraded to DocuSign Connect and decommissioned the .NET polling component.• SSIS Integration Toolkit by Kingsway Soft.• Custom Microsoft .NET Application Development to build tools and Plugins.• Developed dynamic reports using Power BI reporting interface and SSRS and deployed it on the CRM that were used in the application Web services Power BI depending on roles.

• Involved in the complete Software Development Life Cycle (SDLC) including Analysis, Design, Implementation, Testing and Maintenance.• Involved in the Design of the application using MVC, WCF, Entity Framework, and LINQ to SQL.• Involved in developing the Front-End of the application using the asp.net framework 4.0 and HTML.• Rewrite the Silverlight application to Asp.net MVC application by understanding the existing logic and functionality.• Implemented and extensively used the Object-Oriented programming concepts in C# and ASP. Net 4.0.• Implemented Data Annotation for client-side data validation.• Developed the rich visual components through WPF and Silver light using XAML and Expression Blend.• Worked on Binding, Styles, Data Template, Control Template, Routed Events, Converters, Layout Panels in XAML for developing intuitive and responsive user interfaces. Implemented RESTful Web API consumption in MVC framework by implementing the consume Get, Post, Put, and Delete methods to facilitate seamless data interaction between frontend and backend systems.• Delete and implemented the Parameter Binding and Dependency Injection.• Involved in developing the Data Access Layer using the Entity Framework followed the code first process.• Created the database tables using the code first approach in entity framework.• Used SVN for source Version Control.• Involved in unit testing with N-Unit, Just-Mock, preparing System Test Cases, Documentation, Debugging, and bug fixing.