Professional Services executive and a Project Management Practitioner with an emphasis on Service Delivery, Customer Satisfaction and Program / Project Management.EXECUTIVE PROFILE◆ A result focused professional with experience in Business Consulting, Program/Project Management, Service Delivery, Account Recovery, Presales, Strategy, Technology solutions with excellent stakeholder and people management.◆ Visionary capable of setting strategy for the team and organization based on deep understanding of client’s needs. ◆ Track record to successfully demonstrate and achieve business & technology goals by leading and directing teams via leadership with excellent inter-personal skills and ability to motivate / mentor cross-functional teams.◆ Customer handling and stakeholder management with exceptional expectation management skills. ◆ Expert at interfacing with multinational clients and negotiate successfully; willing to handle multiple management tasks and responsibilities.◆ Experienced in working with multi-vendor and multi-cultural environments.◆ Experienced as a Business Analyst, Solution Architect, Project Manager with MNCs like Delta Airlines, Walt Disney, Bank of Mexico, ADP, AT&T, Nortel Networks, Daimler Chrysler Bus North America, Tokyo Electron America at US, Canada, LAC & EMEA◆ Expert in providing analysis, planning, and design of business processes along with mapping processes to technology. ◆ Certified in Agile Methodology (ScrumAlliance) and Project Management (PMI) with MBA and MS degrees.Specialties:◆ eCommerce and CRM◆ Project Planning◆ Technical Leadership◆ People Management◆ Delivery ManagementFunctional:B2B, B2C, Outbound / Inbound Marketing, Payment Processing, Fashion, Media, Leisure & Travel, Healthcare, Manufacturing