Sripad Muthigi Email & Phone Number

A results-driven leader with an unwavering commitment to Customer Success. Dedicated to providing a comprehensive Customer Experience while driving efficiency and spearheading business growth initiatives.As the Director of Customer Success Operations at Vertex Inc., I am accountable for overseeing multiple Customer Success teams. These teams are dedicated to ensuring a successful Customer onboarding experience, driving Customer retention, and supporting renewal efforts. Additionally, I spearhead data analysis initiatives to evaluate historical and current Key Performance Indicators. By leveraging data analytics, we make informed decisions that predict future performance and further optimize our approach to Customer Success.Prior to my current role, I served as Senior Manager of Customer Success at Citrix, where I was responsible for leading three teams, including Critical Situation Management, Business Intelligence and Data Analytics, and Technical Account Management. With a proven track record of delivering exceptional service to priority customers, I am adept at resolving complex production outages on a global scale.Prior to this role, I served as Manager of Technical Support at Citrix, where I led a team of subject matter experts in Citrix Endpoint Management and Citrix Files solutions. I was recognized for my ability to transform challenging customer relationships into positive experiences.At Happiest Minds, I led the Data Center tower, providing support for various customers in Cloud and Virtualization technologies. Through strategic resource planning, I successfully drove process and cost efficiencies, resulting in positive outcomes for both customers and the organization.During my time as Manager of Technical Support at NetApp, I was part of the leadership team responsible for building a team in India to support flagship products. I built a team of subject matter experts that provided support for software products such as SnapX, Data Protection, and OnCommand.My career began as a Professional Services Engineer at Apara, followed by a role as a Technical Support Engineer at EMC, supporting Connectivity for Storage Area Networks. Through my passion for problem-solving and customer satisfaction, I advanced to the role of subject matter expert and technical lead, ultimately taking on a management role for the EMC RecoverPoint support team.

Listed skills include Storage, Storage Virtualization, Nas, San, and 21 others.