Sriram K S Email and Phone Number
With 13 years of specialized experience in IT Service Management (ITSM) and a total of 15 years in support roles, I have played a pivotal role in shaping support processes from inception to optimization. My journey includes pioneering the establishment of customer success strategies, significantly enhancing retention rates through proactive initiatives aimed at maximizing product value for clients.As a passionate advocate for knowledge sharing and industry advancement, I actively contribute as a speaker at user conferences, conduct masterclasses, and host online webinars. Through tailored workshops, I empower clients to leverage our products effectively. By collecting and synthesizing valuable customer feedback, I collaborate closely with product management teams to drive continuous product enhancement and innovation.
Manageengine It Service Management
View- Employees:
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Leadership - Customer Success And SupportManageengine It Service Management Nov 2021 - PresentChennai, Tamil Nadu, India
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Customer Success SpecialistManageengine It Service Management Jan 2021 - Nov 2021This year, I took up the challenge of starting a customer success team for our product. Currently working on the processes to begin an effective customer success team. The target is to make sure customer's are using the application to fullest and enlighten them about the application and its true capabilities.
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Product SpecialistManageengine It Service Management Jan 2013 - Dec 2020Chennai, Tamil Nadu, IndiaTransformed in to a product specialist, I started travelling to customer locations and helped in deploying the ServiceDesk Plus Cloud system for major organizations. With this shift, I started to present webinars and presentation in user conferences in major countries. This gave me the exposure to meet our customer's directly and there by helped me in building a good business rapport and also understanding their pain points. With that exposure I decided to start making video tutorials for the application covering every area there by customer's wouldn't miss out on the key aspects.I also took up the responsibility of mentoring the new joiners, helped them in understanding the application and the support process.
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Technical Support EngineerManageengine It Service Management Oct 2011 - Dec 2012Chennai Area, IndiaJoined as a technical support for an ITIL solution called ServiceDesk Plus Cloud. Started with learning the key aspects of the product along with ITIL aspects. Worked with customers in understanding their requirements and helped in implementing the solution as per the organization needs.Delivered product demos to prospects as per the organizations requirements.
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Technical Support EngineerCss Corp May 2009 - Sep 2011Chennai, Tamil Nadu, India
Frequently Asked Questions about Sriram K S
What company does Sriram K S work for?
Sriram K S works for Manageengine It Service Management
What is Sriram K S's role at the current company?
Sriram K S's current role is Manager/Leadership Staff - Customer Success and Support at ManageEngine ServiceDesk Plus Cloud | ITSM | ITIL CERTIFIED |.
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Sriram S K
Founder | Redsun Investment Services, Ex-Banker, Mutual Fund Distributorfounder | Sriram Pet Clinic, Veterinary DoctorChennai -
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