Sriram Kumar Email & Phone Number

Twenty years of experience in different IT roles-Managed Services, Support & Delivery ManagementSpecialist playing dual roles as Service Delivery Manager and Customer Success Manager in multiple accountsExpertise in Post Go Live Support for Cloud & On Prem Customers in Pharma, Med Devices, High Tech, Life of various accounts with P&L of $10 MHandled various project teams with size of 100+ employees logically separated in various locations (majorly US and India) on different domains, platforms and technologiesExpert in Project Management and successful in managing delivery of SaaS customers ensuring a highly profitable margin for large accountsExperience in leading teams with large implementations and end to end life cycle -from project initiation to UAT and Go Live Sciences for Revenue Management processesWorked very closely with business, vendors and IT resources and well versed in the overall functioning of Model N and its interfaces with other systems like PeopleSoft, SAPWell versed in SDLC life cycle and agile methodology Good communication and interaction skills resulting in ability to derive timely deliverables from the teamExpertise in setting up BA, QA processes and documentation like Test Plans, Traceability Matrix, Test Strategies, Test Summary Reports, and Test Scripts for testing.Experienced in planning and scheduling Project planning, test cycles, effort estimation, planningbatch jobs in scheduler, monitoring overall process, deployment schedule, post deployment supportSpecialist in ITIL Process Compliance and proficiency in like Netsuite Open Air, Tableau, Microsoft Sharepoint, Google Suite, Service Now, Open Air, ADP applications

Listed skills include User Acceptance Testing, Requirements Analysis, Testing, Sdlc, and 25 others.