As a Project Director with a proven track record in chatbot implementation, I have led and delivered transformative solutions for U.S. credit unions, revolutionising their customer engagement and operational efficiency. By harnessing cutting-edge technologies and aligning solutions with client needs, I have consistently driven success while reducing costs and improving scalability.Key Result Areas: • Spearheaded deployment of multilingual chatbot solutions for U.S.-based credit unions, ensuring superior quality & on-time delivery.• Engineered multilingual chatbot systems tailored to diverse user demographics, enhancing customer satisfaction and accessibility.• Applied in-depth product knowledge to optimize implementation workflows, driving cost reduction and operational efficiency.• Collaborated with credit unions to deliver bespoke chatbot solutions, addressing their specific challenges and business needs.• Elevated customer experience by resolving key pain points and providing seamless, AI-powered banking support through advanced chatbot technologies.• Drove regional revenue growth by executing chatbot initiatives that increased user engagement and streamlined operational performance for credit unions.• Partnered with cross-functional teams to ensure alignment of product features with customer expectations, facilitating the development of innovative solutions.• Automated routine tasks, enhancing chatbot functionality and conserving valuable client resources for more strategic endeavors. My Impact:By bridging the gap between technical capabilities and client needs, I have played a key role in transforming customer engagement strategies for U.S. credit unions. My ability to deliver tailored, high-performing chatbot solutions has driven operational excellence, enhanced customer satisfaction, and contributed to revenue growth in the region.

Key Result Areas: • Partnered with various levels including top management across the organization to develop/ commit resources, communicate global objectives, and produce standards & procedures; facilitated process improvements, • efficiency / time saving for business units.• Mapped client's requirements, designed customized solutions; strong customer centric approach & motivated to deliver quality results.• Monitored all project tasks and ensured compliance to all timeframes and resolved all issues according to required project plan and administer everyday activities and assist to resolve all issues within the • organization. • Managed complex technical projects and monitored its successful implementation.

As the Lead Product Developer, I led the development and enhancement of the orchestration layer, the core of an AI chatbot product for conversational banking. This critical layer served as the backbone of the chatbot’s functionality, ensuring seamless AI integration, superior performance, and a secure, scalable infrastructure. My contributions significantly improved efficiency, making it one of the most reliable and high-performing solutions in the industry.Key Result Areas:• Architected & implemented the foundational orchestration layer, enabling seamless management of complex workflows and cross-service interactions.• Optimized system performance by enhancing response times, refining AI accuracy, fortifying security measures, and implementing robust fallback protocols, ensuring a resilient and intuitive user experience.• Engineered a microservices architecture utilizing RESTful APIs, significantly boosting system performance, scalability, and modularity for future-proof solutions.• Utilized Java and the Spring Boot Framework to develop high-performance, enterprise-level applications capable of processing millions of interactions daily.• Led a high-performing product team, fostering innovation & cross-functional collaboration to consistently deliver on tight timelines.• Engaged with key stakeholders to ensure strategic alignment with organizational objectives and customer-centric priorities.Impact:Through strategic design, technical expertise, and hands-on implementation, I developed a scalable, innovative AI chatbot platform that transformed conversational banking. My work elevated customer engagement, enhanced operational efficiency, and significantly boosted business outcomes for clients.

As a Senior Associate, I spearheaded the development and enhancement of a school management SaaS application by implementing pluggable microservices, significantly improving functionality and modularity.Key Contributions:• Integrated Message Queues: Streamlined processes and enhanced system reliability by incorporating message queues, enabling smoother communication between services.• Performance Optimization: Improved execution speed by converting critical delivery processes into asynchronous operations, resulting in faster response times and better user experience.• Cross-Functional Collaboration: Worked closely with the product development team to drive innovation and operational efficiency, ensuring alignment between technical capabilities and business objectives.• Automated Testing Framework: Developed an automated testing framework that reduced manual testing efforts and improved code quality, leading to quicker release cycles.• Code Review and Mentorship: Actively participated in code reviews and provided mentorship to junior developers, fostering a culture of continuous learning and improvement within the team.• Deployment Automation: Implemented CI/CD pipelines that streamlined the deployment process, reducing time-to-market for new features and updates.This role enabled me to deliver scalable solutions while promoting collaboration and innovation within the organization.

• Implemented mobile banking applications with custom backend and API integrations for BFSI clients.• Collaborated with cross-functional teams to ensure seamless project execution and client satisfaction.