Srividhya Ramesh Email & Phone Number

Chennai Area, India

Chennai Area, India

Process definition and Implementation of Quality standards pertaining to - CMMI (Level 5), ISO 9001:2008, OHSAS and ISO 14001. Implementation of Process improvements for support functions, such as IT, Admin, HR, ,Procurement and Training departments.

ISO and CMMI L-3 implementation, Facilitation and process improvement for SAP projects, FAcilitation for HR, IT support, Admin and other support functions

Chennai Area, India

Involved in prescreening and review of visa applicants, Generating Security Advisory Opinions, key member of the process improvement group, Initiated the documentation of the process of the NIV operations and Visa Enquiry operations. Process quality inspections and review of the visa printing process, Served as a translator for multi-lingual operations

Chennai Area, India

Soft skills trainer – with integrated training capabilities in Client specific-Process, Spoken and Written English, Phonetics and accent-neutralization, Customer service and American Culture. Involved in training over 800 software and BPO professionals and facilitated their placements in reputed organizations such as DELL, HSBC, Franklin Templeton and Sutherland Global Services. Also handled documentation of client-specific methodologies, development of the course content and tailoring of the… Show more Soft skills trainer – with integrated training capabilities in Client specific-Process, Spoken and Written English, Phonetics and accent-neutralization, Customer service and American Culture. Involved in training over 800 software and BPO professionals and facilitated their placements in reputed organizations such as DELL, HSBC, Franklin Templeton and Sutherland Global Services. Also handled documentation of client-specific methodologies, development of the course content and tailoring of the generic course content to suit specific client needs. Show less