Serkan Bal Email & Phone Number

Stockholm, Stockholm County, Sweden

Recruitment Platform is one of the biggest application for Securitas Group besides ERP, CRM, WFM.I'm currently leading Recruitment platform as "Product Manager Europe" for 26 European countries that Securitas is operating and within the organization of Securitas Intelligent Services AB.

Ankara, Turkey

Leaded a IT team of ~40 people for matrix organisation of Securitas including countries Germany, Switzerland, Austria together with Securitas Turkey and Sensormatic (aka Securitas Technology)I was responsible for the tasks below:* Accountable for service delivery and efficiency of designated service(s) * Accountable and responsible for developing and maintain service(s) roadmap * Responsible for driving and developing the tactical and strategical targets of the service(s) and make decisions according to mandate * Responsible for the service(s) budget (resource and cost mandate) * Responsible for defining and ensuring business and user centric KPI’s, OLA’s and SLA’s for service operations * Ensure, contribute to and participate in service documentation and compliance according to relevant standard guidelines (ITIL, ITSM and security processes) * Manage and coordinate assigned Service Team and work actively to improve team performance and collaboration * Prioritize development initiatives within assigned area * Validate and approve project’s transition to production and oversee the regular testing of information systems and applications to avoid disruptions * Participate in the Change Advisory Board (CAB) to control quality and timing of service releases for business continuity and participate in the Cluster IS/IT Portfolio Steering Committee * Take the ownership of major incidents to ensure coordination of resolving parties, effective communication to stakeholders and post incident review

Ankara, Turkey

Leaded the Turkish branch of Software Development team for global leader company in Security Industry as Applications and Software Development Manager. Team consisted of 6 people including Project Managers and Business Analysts as well as more than 30 people of softaware development vendors.Added value to company by;* Building end to end ITSM tool (Enhanced from CMMI Level 1 to 2)* Migrated from old software architecture to MS Azure supported .Net Core / Reach architecture* Eliminated Dependency to local servers by migrating to Azure Cloud (DB, Files, Servers etc.)* Maximized the performance by Azure supported dynamic resource allocation* Run a transition project from local CRM to Microsoft Dynamics 365 CRM* Initiated an ERP Transition project from MS Axapta 2012 to Oracle ERP* Leaded a Recruitment software project (SmartRecruiters)* Invited new Vendors to our software development echosystem, and build a strong architecture to let them work together (Azure environment)* Created CI/CD architecture (Azure environment)* Budget / Forecast calculations for Software Development Team

Ankara, Turkey

Securitas is global leader in Security Industry. Worked on Turkish branch as Project Manager and gained experience on;* Security Industry knowledge as well as operations on project site.* End to end payroll life cycle.* End to end HR Business Processes (Hire to Retire)* PDA's for Guards to achieve tasks assigned. * Customer Portals* Employee Portals* DevOps experienceEtc..

Ankara, Turkey

Leaded a team of 8 people including Architects, Business Analysts and Software Developers.Worked on Institution's biggest transition project which consist transformation of environmentally seperated legacy/desktop applications (Trademark, Patent, Industrial Design) to a single web based application.

Ankara, Turkey

Leveraged from my IT experience and took another step as Project Manager on my IT journey. As an IT Project Manager, I have worked in one of the biggest Projects in Turkey at Turk Telekom. Project scope was transition from old CRM (TMS) to a new one (Siebel CRM)I was responsible for:* Planning and Defining Scope* Activity Planning and Sequencing* Resource Planning* Developing Schedules* Time Estimating* Cost Estimating* Developing a Budget* Documentation* Creating Charts and Schedules* Risk Analysis* Managing Risks and Issues* Monitoring and Reporting Progress* Team Leadership* Business Partnering* Working with Vendors* Scalability, Interoperability and Portability Analysis* Controlling Quality

Ankara, Turkey

Experienced as a Business Analyst of an IT department; I was responsible for determining strategic priorities of the business units of Turk Telekom.Core responsibilities:* Understand, Identify and Prioritize the needs of Requests or Change Requests. * Analyzing business requirements of business units and designing relevant solutions together* Business requirement elicitation and documentation* Preparing functional design documents* Preparing test scenario documents for UATs accordingly* Collaborating with business units and development teams on functionality of the requirements* Converting request to programs or projects.

Toronto, Ontario, Canada

After graduation, I've started my career in Canada as a Software Developer.I've worked in web based software projects written in .NET environment.Technologies used:* MVC* Entity Framework* Linq* Hybernate* JQuery* Ajax* XML* JSON* JavaScript* WCF* Team Foundation Server * SQL (Both Oracle & MSSQL)

Bachelor Of Science, Computer Engineering

Masters Degree, Management Information Systems