Stéfan Roodt Email & Phone Number

Johannesburg Metropolitan Area

• Guide corporate strategy with data-driven insights, utilizing comprehensive market intelligence to inform decisions and shape future business directions.
• Drive the integration of advanced technologies, including AI and automation, to enhance operational capabilities and decision-making processes.
• Champion the development of cutting-edge solutions tailored to client needs, enhancing customer satisfaction, and driving industry leadership.
• Lead strategic initiatives aimed at expanding market reach by identifying and capitalizing on new business opportunities, conducting high-level negotiations, and forging strong partnerships with key industry.
• Collaborate with internal and external stakeholders, including clients, regulators, and partners, to ensure alignment and support for operational initiatives.
• Lead change management initiatives to support the company’s growth and transformation objectives.

Johannesburg Area, South Africa

• Directed a team of over 140, overseeing end-to-end operational management with a P&L responsibility of R2.3 billion, enhancing operational efficiency, compliance, and continuous improvement.
• Pioneered the development and integration of AI and ML-driven tools, significantly boosting predictive analytics and operational agility.
• Achieved a 22% improvement in claims processing time and enhanced customer experience through automation and digitalization of claims management processes.

Johannesburg Area, South Africa

• Crafted and executed a digital-forward Organizational Target Operating Model (TOM), optimizing operational strategies through digital transformation and process streamlining.
• Led the development and implementation of automated risk management solutions, ensuring regulatory compliance and operational efficiency.
• Directed key operational process automation, employing AI to streamline workflows and reduce costs.

Rosslyn, Pretoria North

• Instrumental in developing a global strategy for integrated health and wellness programs, resulting in an 8% reduction in healthcare costs across Sub-Sahara Africa.
• Implemented comprehensive health and wellness programs, enhancing employee well-being and operational efficiency.
• Develop predictive models to forecast potential health issues within different demographics of the workforce.
• Utilized data analysis to drive program improvements and engage stakeholders, ensuring program relevance and effectiveness.

Johannesburg Area, South Africa

- Spearheaded the implementation of a comprehensive Business Intelligence (BI) system, leveraging data analytics and visualization tools to drive informed decision-making across departments, resulting in a 11% reduction in new customer acquisition costs.- Developed and executed innovative employee wellness programs aimed at enhancing staff engagement.

Johannesburg Area, South Africa

- Developed and executed the direct sales strategy including new market entry and partnership development, monitor the progress against business plans ensuring market expansion.- Contributed insights and recommendations towards future customer service and sales strategy for the Medscheme Group, aligning with the organization's long-term business growth.

Johannesburg Area, South Africa

- Successfully identified and recruited new corporate clients and schemes, expanding the client base and driving revenue growth.- Provided strategic direction to the diversification strategy for the Medscheme Group, exploring new business opportunities and markets.- Identified and implemented new business strategies within Sub-Saharan Africa, driving.

Johannesburg Area, South Africa

- Held full accountability for overseeing all operations of Fedhealth Medical Scheme, ensuring efficient and effective delivery of services to members.- Demonstrated expertise in budget planning and management, optimizing financial resources to support operational objectives.- Successfully managed customer requirements and expectations, ensuring high.

Johannesburg Area, South Africa

- Provided oversight and leadership for call centre operations, managing service delivery for 13 national and international clients.- Successfully managed customer service back/support offices, ensuring efficient and effective resolution of customer inquiries and issues.- Led a team of Client Liaison Officers (Key Account Executives), fostering strong.

Master’S Degree, Masters In Business Leadership (Mbl)

Masters dissertation title: “The relationship between transformational leadership, self-efficacy and employee engagement”

Post Graduate Degree, Organisational Development

Bachelor’S Degree, Personnel Management