o Interact with the Customer Contact Center, Ally Bank customers, as well as non- customerso Assist with research needed to resolve customer issueso Maintain and distribute daily/monthly metrics and/or management reports as as- signedo Handle escalated or rush customer requests as assigned.o Assist Supervisor with quality reviews of key processes, procedures documenta- tion and procedure testing.o Participate with input & suggestions on improvements to process within the team to management.o Keep management informed of any workflow issues and/or potential modifica- tions to procedures or workflow that are received from the contact center, deposit operations' service teams, customers, etc.o Comply with all department & company policies and procedures.o Maintain a professional demeanor in all interactions with team and all internal de- partments.o Perform other incidentals and related duties as required and assigned.

Helping every day consumers work their way out of debt.

o Live the company values of Excellence and Do the Right Thingo Act as a Customer Advocateo Contribute to a customer-centric culture, continuous improvement, innovation and changeo Actively contributes to team's successo Own personal development and achievement of required responsibilities and skills-based behaviors to obtain Universal Branch Associate Certification status; and recertify annuallyo Greet customers / prospects in the lobby, on the teller line, or on the phoneo Research and answer customer inquiries with the intent of enhancing customer retention and engagement o Consistently use needs-based assessment tools to analyze and determine customer needso Take an active role in educating customers on other banking channels as well as other products and services- leverage tools to recommend appropriate solutions in person, on the telephone, or via other channelso Maintain a working knowledge of the complete line of products and services offered; taking responsibility to keep up to date and request assistance for further development needso Deliver on in-branch customer experience for all segments to ensure a quality customer experience- every customer every timeo Process transactions within established policies and procedures are followed in accordance with Bank policy and Federal regulationso Able to travel between branches in assigned local area

o Live the company values of Excellence and Do the Right Thingo Act as a Customer Advocateo Contribute to a customer-centric culture, continuous improvement, innovation and changeo Actively contribute to team's successo Take an active role in educating customers on other banking channels as well as other products and serviceso Express a genuine greeting to every customer in the lobby, drive through and on the phone; demonstrate warmth, friendliness and give your undivided attention to the customer in every interatctiono Processes quick and flawless transactions within established policy and procedures to ensure operational excellence o Consistently display mastery of teller transaction and balancing dutieso Consistently demonstrate Service Excellence behaviors in customer interactions and in customer survey feedbacko To help customers achieve their financial goals, direct customers to Relationship Bankers or other lines of business, as appropriateo Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assetso Ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulationso Able to travel between branches in assigned local area

Business Manager:o Develop goals & objectives in an efficient & effective manner to drive the businesso Oversee the work of employees, provide feedback & advise to improveproductivityo Create & maintain interpersonal relationships with partners/clients/prospectso Provide excellent customer serviceo Ensure that the company is on track to meet financial goals

Child care Teacher:o Develop and carry out age-appropriate curriculum o Meal & snack preparation o Toilet helping/trainingo Provide safe and efficient work/play area for children o Mediating conflicts between children fairly and reasonably

Director:o Establish sufficient training, and team building o Ability to maintain open communication with teachers & parentso Knowledgeable of daycare functions o Create and enforce activities to promote the children’s social, physical, mental and emotional well-being o Ensuring that government regulations and standards are meto Maintaining children and employee’s records