Published work of award-winning fiction, The Winds of Autumn ~ A Marquette Legacy Epic Romance. Current work in progress, The Pursuit of Sara, a standalone historical romance novel.

Provided direct academic instruction and guidance to exceptional-need students classified under the resource specialist program. Worked in various administrative roles supporting front-office staff, teachers, library services and school district personnel. Performed tasks as a school district health clerk providing student care support in case of minor injury or illness.

Supported visitor bureau objectives establishing Vacaville as a key Destination Marketing Organization. Writer and editor of publicity articles for visitors guides and press releases. Website content manager responsible for back-end support extending publicity exposure to media outlets such as Via Magazine and the California Travel and Tourism Commission. Generated SWOT analyses for marketing planning purposes. Conducted public marketing surveys supporting development of the organization's business plan. Engaged in local special events, tourism functions, and publicity workshops.

Maintained organization's data base for 350 downtown businesses including board meeting minutes, agendas, executive director reports, and the membership directory. Promoted downtown special events, distributed media packages and press releases, and coordinated downtown banner and brick sales. Provided direct customer service to downtown businesses and the general public. Improved efficiency of in-house expenditures and maintained bookkeeping records.

Managed onboard crew of 16 flight attendants and inflight service for 400+ passengers. Customer liaison between guests, cabin, and flight deck crews. FAA-qualified in aircraft emergency procedures for the Boeing 747. Developed Flight Service Manager training manual. As a Supervisor, conducted flight attendant observation flights to ensure superior customer service and compliance with FAA regulations. Performed employee counseling and annual reviews. Developed pre-flight briefing training program and inflight service procedures for the Boeing 757 aircraft. Supervised gate agents and ensured on-time departures. Managed irregular flight operations, denied boardings, and agent staffing. Conducted interviews for prospective airport agent applicants. As an Instructor, trained sales representatives using the Tour Management Reservations System. Developed and implemented a new AmeriWest Vacations training manual. As a Tour Sales Representative, conducted Nevada and Hawaii telephone sales, consistently meeting monthly tour sales targets.

Authored a new flight attendant manual for regional inter-island airline. Received operational approval from the Federal Aviation Administration and commendation as the top-ranked flight attendant manual reviewed in the State of Hawaii. Developed a specialized training manual, coordinated with the company's chief executive officer, for an airline immersion program supporting a Japan marketing initiative. Provided subsequent inflight supervisor support conducting flight attendant interviews, counselings, terminations, and annual reviews as well as observation flights. Targeted consultant services to other prospective airlines included customer service training, inflight emergency procedures, and inflight manual development.

Provided consulting services in airline ground operations and inflight services to InterAir, Ltd. Researched and analyzed training procedures for the Fokker F-27 and conducted on-site island inspections with InterAir's start-up liaison. New Zealand government approval placed airline operations on hold.

Supervised three operations agents providing ground support to international air carriers flying the polar route via Anchorage International Airport. Liaison to international airline operations managers. As an Operations Agent, calculated weight and balance for the Boeing 747, McDonnell Douglas DC-10 as well as Polish and Russian aircraft. Generated flight plan paperwork, crew dispositions, and conducted radio dispatching.

Flew airline routes across the western U.S. as a flight-qualified crew member on the Boeing 737, 727 and DC-10 aircraft. Responsible for passenger safety, handling of emergency situations, onboard customer service, safety equipment inspections, and effective crew communication.

Directly supervised a staff of seven ticket and gate agents. Coordinated with airline dispatch, ramp operations, and inflight services to ensure on-time departures. Trained with Western Airlines and American Airlines computer reservations systems. Liaison with staff at other airlines to coordinate airport operational issues especially during severe weather conditions.

Contracted to MarkAir, Inc. from December 1983 to April 1984 as an Inflight Consultant on the Boeing 737 as the airline transitioned from all-cargo to cargo and passenger service. Successfully trained and graduated the first flight attendant class resulting in Federal Aviation Administration certification and approval of a new operating certificate for the airline. As an Instructor, trained new hires in airport operations and provided training support to all incoming pilot and flight attendant classes. As a Customer Service Representative, cross-utilized as an Operations Agent, Ramp Agent, Baggage Agent, Ticket Agent, Flight Attendant, and Reservations Agent.

Provided administrative support to the Boeing 757 Flight Controls group. Generated technical documents on engine performance, wind tunnel testing, and interoffice correspondence. Requested additional Flight Controls assignment and received additional training as a drafting technician.

Completed invoices documenting onboard shipments for the company's Far East timber operations. Maintained telephone contacts with new product vendors. Temporary assignment.

Processed documentation on area properties to assist customers in obtaining title insurance. Researched full property titles, typed required forms, contacted banks and other institutions as needed under strict time constraints.