Santanu Roy Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

• Attend customer calls for PAN India Service, PM & HC, AMC Maintenance for all type Robot, Cabot.• Calibration and Teaching of Robot.• Quotation preparation & offers to customer, invoice to customer for genaret revenue, responsible for spare parts stock details for Bengaluru region through MS Office, excel.• Service sales quires for customers and visit to customer for current sales feasibility.• FOC and warranty management, material maintenance, attend and help to internal ISO audit. • Organization, Supervision & execution of install new or changed, repair or upgrade equipment at customer facilities to ensure full functionality according to specifications.• Identify and define training needs within my team, to the customer, Authorised traning centers, Universitys and ASC Engineers (skills matrix). Define the induction program (including join field visit) for new FSE.• Responsibility for FSE’s planning on job site (together with CPM & Manager)• Responsible for the company’s customer satisfaction requirements and policies and document information transmission.• Visit customers regularly, establish and maintain effective working relationships with customers, internal and external associates, and management, cooperate with sales department to develop new market and increase new customers.• Seriously participate in the department business processing training, improve the technical service level, prompt solve customer problem, to provides training for customers/FSE’s in online with Robots & simulator both hardware and software. taken care for 5S maintenance, OASH, KIZEN within work areas.• Daily on-site record and escalation process.• Give support (incl. Remote support) to clients in terms of technical issues and sorter performance.• Prepare and review onsite service visits and support for service sales & pre-sales.• Ensure a positive working environment and take part in creating a good team spirit within the team and organization.

Chennai, Tamil Nadu, India

Service Installation & Commissioning Troubleshooting Maintenance of Epson all type Robot’s,Six Axis, SCARA, etc,Calibration and Teaching of Robot.Electrical wiring and Installation of the robot panels, and servo stabiliser.Strong knowledge of individual working.Strong analytical and creative problem-solving skills.Supported On Site, OSS, and Field Service sites independently. Can Handle the sites independently and Lead Team also.

Sriperumbudur, Tamil Nadu, India

Plan and execute the preventive and predictive & Break Down maintenance of the Injection Moulding Machine, Utility Maintenance, LT & HT Panels, APFC Panels, Plant Machinery • Used critical thinking to break down problems, evaluate solutions and make decisions.• Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.• PLC control panel wiring, Troubleshooting• Completed daily, weekly and monthly checklists on equipment to maintain a record of scheduled maintenance procedures through MS Word, Excel, CRM Software.• Tested electrical continuity and electrical wiring by using a Clam miter and Phase tester, Earth Tester, Megger, etc.• Used problem-solving skills to alleviate issues efficiently with minimal supervision

Burnpur, West Bengal, India

• Read and understand electrical diagrams warning.• Electrical fault finding and troubleshooting.• Plant Electrical maintenance like light, fixture etc.• Supervise AMC vendor maintenance workers.• Filling and Maintaining work logs, spares log, breakdown report With MS Office , or website.

Advanced Diploma In Industrial Automation, Electrical/Electronics Maintenance And Repair Technology, A

Activities and Societies: Siemens PLC, VFD,WinCc HMI,CNC,Penumatic, Hydraulic Design and Manintance

Engineering Diploma, Diploma In Electrical Engineering, A

Activities and Societies: Electrical Engineering

10Th, English Mathamatics Science, 2Nd