Shiekh Rad Scott A. Email and Phone Number

In this company, I am a technical support representative over email and social media, and a content moderation specialist for a wireless surveillance camera brand, where I have the opportunity to assist customers who have issues installing their wired and wireless security cameras, doorbells, and home security systems. I am also helping my customers maximize their service by providing self-help tips for them to continuously enjoy the features and benefits of their existing products and services.

In this company, I was a customer support representative over chat and email for a travel rewards brand, where I had the opportunity to assist credit card customers who wanted to redeem their rewards points for flight tickets, hotel accommodations, car rentals, and activities. I was also helping my customers select the best travel needs based on their budget and providing them with the terms and conditions needed for their travel to avoid inconvenience and travel delays.

In this company, I was a technical support representative over chat and email for a cable and internet brand, where I had the opportunity to assist customers who had concerns regarding their channel subscriptions, on-demand and rental subscriptions, internet services, home phone services, and their connected devices. I was also offering recommendations that they could take advantage of to maximize the features and benefits of their purchased products, like plan upgrades and downgrades and adding a new line.

In this company, I was a technical support representative over chat and social media for a mobile network brand, where I had the opportunity to assist customers with their wireless lines, calling features, texting features, mobile data, mobile hotspots, network coverage, and contract renewal issues. I was also helping customers troubleshoot their mobile phones and connected devices when they were unable to use the features included in their subscription plans.

In this company, I was a customer support representative over email and social media for an e-commerce brand, where I had the opportunity to assist with customer complaints about their online unpaid, undelivered, stolen, and missed orders. I was also contacting the local shipping couriers to get additional information when a customer's order is stuck in transit, missing, delayed, or returned due to unforeseen circumstances. I was helping customers through the mediation, escalation, and appeals processes to get the resolution they deserved. At the same time, I was sending updates to both buyers and sellers about the movement of their opened cases and their decisions.

In this company, I was a technical support representative over the back office for an internet brand, where I had the opportunity to assist customers who had concerns regarding their subscription plan inquiries, installation specifics and turn-around time, line migration inquiries and disputes, and installation appointment requests, modifications, and cancellations. I was also offering recommendations that they could take advantage of to maximize the features and benefits of their purchased products.

In this company, I was a technical support representative over the phone for a cable and internet brand, where I had the opportunity to assist customers who had concerns regarding their channel subscriptions, on-demand and rental subscriptions, internet services, home phone services, and their connected devices. I was also offering recommendations that they could take advantage of to maximize the features and benefits of their purchased products, like plan upgrades and downgrades and adding a new line.

In this company, I was a technical support representative over the phone for a cable and internet brand, where I had the opportunity to assist customers who had concerns regarding their channel subscriptions, on-demand and rental subscriptions, internet services, home phone services, and their connected devices. I was also offering recommendations that they could take advantage of to maximize the features and benefits of their purchased products, like plan upgrades and downgrades and adding a new line.

In this company, I was a technical support representative over the phone for a cable and internet brand, where I had the opportunity to assist customers who had concerns regarding their channel subscriptions, on-demand and rental subscriptions, internet services, home phone services, and their connected devices. I was also offering recommendations that they could take advantage of to maximize the features and benefits of their purchased products, like plan upgrades and downgrades and adding a new line.

In this company, I was a technical support representative over the phone for a cable and internet brand, where I had the opportunity to assist customers who had concerns regarding their channel subscriptions, on-demand and rental subscriptions, internet services, home phone services, and their connected devices. I was also offering recommendations that they could take advantage of to maximize the features and benefits of their purchased products, like plan upgrades and downgrades and adding a new line.

In this company, I was a technical support representative over the phone for a consumer electronics brand, where I had the opportunity to assist customers who had technical concerns regarding their televisions, CD and DVD players, Blu-ray players, home entertainment systems, cameras, mobile devices, and their accessories. I was also making recommendations for them to maximize the features and benefits of their purchased products, like getting a protection plan and offering customized settings and options.