Erica Ryan Email and Phone Number
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A few of my favorite things: • Built cross-functional teams and design studios from the ground-up at multiple organizations, from medium-sized to enterprise consultancies, from startups, to consulting, and enterprise product organizations • Facilitated thought-leadership with executives at multi-billion dollar corporations across the globe • Master Facilitator of Design Thinking Methodologies - Led digital transformation at the largest energy company in the US, and crafted strategic engagement between the world's Top Brands and their array of stakeholder audiences. Brands include Visa, Microsoft, Sephora, Google Cloud, and many more. • Successfully led muti-million dollar RFPs with one of the top 3 change-management consultancies in the world, according to Forbes Magazine • Established a bespoke Design-driven Agile Methodology within one of the top 3 change-management consultancies in the world, according to Forbes Magazine • Taught Design Thinking, Ethnographic Research Methodologies, and Design Sprinting to the Everlywell team - one of the top 5 most innovative companies in the US, according to Forbes MagazineHow can I support your success at your organization?
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Design Principal + FounderSerious Mission LlcAustin, Tx, Us
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Bank Design Director, Borrowing WiselyUsaa Feb 2024 - PresentAustin, Texas, United StatesCurrently leading a product design team supporting USAA Federal Savings Bank Digital Experience pillar, Borrowing Wisely: • Supports dual-facing Bank Lending Servicing Experiences spanning Consumer Lending and Real Estate, plus Member Debt Solutions, where our goal is to drive members back onto a path to financial wellness• Master HCD Workshopping Facilitation to align, define, design and achieve H1 to H3 Organizational Goals, from Executive Decision Makers to hands-on-deck implementation• Expertise in Generative and Evaluative HCD Research methodologies• Proven success in cross-functional, cross-hierarchical efforts from Ideation, to Design, to Launch, Measuring, Maintenance, and through continuous cycles of Innovation & Delivery -
Design Director, Real Estate And Member Debt SolutionsUsaa Sep 2022 - Oct 2024United StatesOne of 8 design directors in USAA Federal Savings Bank, serving 13million+ members, leading a team of designers focused on two distinct Lines of Business: 1 - Real Estate (Mortgage, Refi, HELOC) 2 - Member Debt Solutions (pre-charge-off debt collection, restoring financial security)
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Bank Service Design Practice LeadUsaa Sep 2021 - Sep 2022RemoteGOAL: Create holistically considered, best-in-class services and experiences to serve those who have served. • Established an innovative new Bank Service Design practice to create best in class CX, from an org committed to HCD and prioritizing seamless internal practices and processes. • Researched, Devised and Implemented new "radically collaborative" methods for cross-functional, cross-hierarchical efforts
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Design Principal + FounderSerious Mission Llc Aug 2015 - PresentAustin, TexasSERIOUS MISSION, LLC is a think tank of experience desigers with a mission to improve the human experience in palpable ways. We do this by taking a holistic survey of a situation, identifying pain points and growth opportunities, then craft strategic solutions that seamlessly blend digital with the physical. We love people. We love life. And we have a serious mission to make a positive, enduring impact on both.Clients supported: Accenture Platforms & Products, McKinsey Digital and Design, Dell Innovation Design, Everlywell, and an array of local trend-setters, change-makers and social-innovators across industry verticals.
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Ux Lead, North AmericaKhoros Mar 2019 - Sep 2021Austin, Texas• Defined and Instrumented UX Service Offerings for the Customer Organization • Sales Enablement & Support for prospects and new customers• Drove massive increase in demand for UXD services among current customers• Built scalable processes that increased design team capacity over 300% within 18mos• Infused Human Centered Design into standard project approaches • Implemented HCD cross-functional collaboration methods to integrate design, engineering and strategy• Trained a technical PMO to support design-driven projects • Created a feedback-loop between Professional Services and Product to ensure Voice of the Customer drives product design and developmentCustomer success personally supported included: Google Cloud, Sephora, Samsung, Microsoft, Visa, GM and many more. -
Vice President, Service DesignDrawn Sep 2018 - Feb 2019Austin, Texas
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Director, Experience DesignDrawn Nov 2016 - Sep 2018Austin, Texas AreaWe solve problems that matter.Service + Experience Design Practice Lead • Studio Lead • Client Liaison + Stakeholder Partner • Sprint and Workshop Facilitation • Service Design • Capacity Building and Digital Transformation • Vision and Innovation Work • Validation and Usability Research • DesOps • New Business Development • Recruiting and Staffing • Team Growth and MentorshipPrimary Industries and Platforms: City and State Health and Human Services Modernization and Systems Integration • Oil + Gas IoT • Power Management IoT Futures (industrial, commercial, retail, healthcare and more) • Conceptual Consumer Mobility Services • Digital Transformation for Utility Providers • Strategy and Business Ops for Architecture and Construction
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Interim Executive DirectorPlease Be Kind To Cyclists Mar 2016 - Dec 2016Austin, TxManage TxDoT Grant for DriveKind RideKind ProgramRecruit, Interview & Hire Perm ED & Manage TransitionManage Relationships with top Org Allies & SupportersOversee day-to-day operationsImplement & Manage Strategic Plan
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Graduate Instructional Assistant / Communication Design Graduate CandidateTexas State University Jan 2015 - May 2015San Marcos, Tx• 2015 Concept Scholarship Award - Winner• 2015 Graduate Student of the Year, Art & Design School - Winner• Portfolio Reviews for graduating seniors• Career advising + counsel for graduating seniors -
Design ConsultantDamnfine Creative + Ux Apr 1999 - Dec 2014Austin, Tx | Travel As NeededServices: Foundational UX Practice establishment, User Research, Information Architecture, User Experience Design, Enterprise Platform Product UX + Visual Design, Art Direction, Interaction DesignAgencies & Clients: Challenge Games (acquired by Zynga), EA Games, T3 Austin, T3 NY, mcgarrybowen, Sony Music Entertainment, Acxiom Digital, Somnio, Lithium TechnologiesAccounts: EA Worldwide Customer Experience, JP Morgan Chase, Marimekko, Chevron, Cigna, Blockbuster, Wyndham Hotels
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Information Architect | User ExperienceRazorfish Sep 2011 - Oct 2014Austin, TxAccounts: • Delta Airlines • State Farm • Samsung • Porche • CitiBank - Led conversion of digital properties to mobile responsive web, WCAG Accessibility Standards ComplianceDriving a highly-collaborative environment throughout every stage of projects, from brief to concept to launch • Analyze user needs • Translate user goals to use cases & interaction flows • Sketch concepts and solutions • Outcomes included: Concept Models, Annotated Wires, Interaction Flows, Detailed Interaction Design documents, and more • Prototyping • Primary and secondary evaluative research & user validation testing -
Art DirectorT3 Sep 2009 - Nov 2010Accounts serviced: JP Morgan Chase, Sprite, Marimekko.
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Art DirectorSpringbox Sep 2007 - Nov 2008Accounts serviced: AMD, Dell, Paypal, Hoovers, Disney Interactive -
Art DirectorTm Advertising Sep 2004 - Sep 2007Accounts serviced: Superpages.com, American Airlines, Nationwide Insurance, Discover Network, The Venetian Hotel, Texas TourismAwarded 2007/2008 OMMA Best Use of Video in a Digital Campaign - Superpages.com OA -
Art DirectorTexas Instruments 2002 - 2004Educational & Productivity Services Ideation, Concept & Production Design supporting 2004 TI-84 Back to School CampaignIdeation, Concept & Production Design supporting a digital Educator lesson plan exchange -
DesignerAriesnet 1999 - 2001
Erica Ryan Skills
Erica Ryan Education Details
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Design And Visual Communications
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Deque & Jquery Accessibility SummitWcag Accessibility Standards Compliance, Universal Design -
Advertising Creative, Literature
Frequently Asked Questions about Erica Ryan
What company does Erica Ryan work for?
Erica Ryan works for Serious Mission Llc
What is Erica Ryan's role at the current company?
Erica Ryan's current role is Design Principal + Founder.
What is Erica Ryan's email address?
Erica Ryan's email address is er****@****saa.com
What is Erica Ryan's direct phone number?
Erica Ryan's direct phone number is +151299*****
What schools did Erica Ryan attend?
Erica Ryan attended Texas State University-San Marcos, Deque & Jquery Accessibility Summit, Southern Methodist University.
What are some of Erica Ryan's interests?
Erica Ryan has interest in Civil Rights And Social Action, Science And Technology, Human Rights, Arts And Culture, Health.
What skills is Erica Ryan known for?
Erica Ryan has skills like User Experience, Interaction Design, Art Direction, Information Architecture, Graphic Design, Uxpin Hi Fi Prototyping, Invision Prototyping, Sketch App, Atomic Prototyping, Axure Rp, Information Design, Rapid Prototyping.
Who are Erica Ryan's colleagues?
Erica Ryan's colleagues are Jaila Exume, Jp Monroe, Anna Nater, Jason Webster, Allikhan Alli, Matt Sinclair, Gail Edwards.
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