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Sérgio Rubbi is listed as Services & Support Manager at iK, a company with 91 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Sérgio Rubbi.
Sérgio Rubbi previously worked as Technical Supervisor at Ik and Support Manager at Voll Solutions. Sérgio Rubbi holds Bachelor Of Engineering (B.E.), Electrical And Electronics Engineering from Fesp - Faculdade De Engenharia São Paulo.
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• Management of support & services areas as profit center, including annual strategic planning, structuring and process design, policies and flows, expense control, implementing and managing tools for efficiency / effectiveness and organizational profitability.• Negotiation of services contracts seeking practical solutions for customers needs, adding value to the business.• Administrative, financial and career planning, defining and implementing procedures to carry out the activities of the relevant areas.• Development, presentation and management of proposals to customers.• Pre-sales support, evaluating customer requests with analysis in respective impact for the business and defining strategic actions with business and products areas.• Management of activities using PMBOK and ITIL best practices, aiming at time performing reduction, resources optimizing, costs reduction and comply with agreed SLAs.• HW/SW services delivery project manager, designing SOW and leading people involved in all project phases.• Development of partner service delivery network at national level for hw/sw support and maintenance, managing the agreements and spare parts inventory.• International experience and interface with suppliers and headquarters abroad, to support sales and maintenance of the products supported in Brazil and South America.• Management of multidisciplinary team and partners for remote / on-site support and field professional services.• Creation of processes and KPIs to promote continuous improvement, sharing pertinent information with product engineering aiming to improve the design and production of equipments.• Customer contracts administration and control according SLAs agreed.• Training for technical team / end customers as well as making relevant documentation.• Participation in the development of new products hw/sw, working from the initial scope to the final phase of the project.• Elaboration of specs / warranty policies for products and systems.
Listed skills include Pre Sales, Itil, Telecommunications, Voip, and 22 others.
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A career timeline built from the work history available for this profile.
São Paulo, Brazil
- Supervision of the Field Service team (N3) focusing on the quality of service and agreed service levels.- Management of incidents and high-priority technical support requests, involving coordination between different departments/teams to solve complex problems.- Development and implementation of strategies to improve efficiency/effectiveness in technical.
São Paulo Area, Brazil
- Responsible for the implementation of the technical support area including project management, delivery, installation, training and customer care services.- Implementation of policies, procedures, service flows and KPIs for the continuous improvement process.- Identification of gaps / bugs on the sw platform interfacing with development team to fix them.
São Paulo Area, Brazil
Brazil
Brazil
Brazil
Brazil
Other employees you can reach at iksolution.com.br. View company contacts for 91 employees →
Andre Reis De Sousa
Colleague at Ik
Greater Ribeirão Preto, Brazil
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ER
Edilson Rodriguez Perez
Colleague at Ik
Barretos, São Paulo, Brazil, Brazil
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GR
Gustavo Rodrigues
Colleague at Ik
São Paulo, São Paulo, Brazil, Brazil
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FJ
Faisal Jafar
Colleague at Ik
Multan, Punjab, Pakistan, Pakistan
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VA
Victor Azevedo
Colleague at Ik
São Paulo, Brazil, Brazil
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BH
B Hamza
Colleague at Ik
Tunis, Tunis, Tunisia, Tunisia
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AR
Antonio Rodrigues
Colleague at Ik
São Paulo, São Paulo, Brazil, Brazil
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CD
Claudio Donato
Colleague at Ik
Greater São Paulo Area, Brazil
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JP
João Paulo Nicodemo
Colleague at Ik
Porto Velho, Rondônia, Brazil, Brazil
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IK
Igor Kenji
Colleague at Ik
São Paulo, São Paulo, Brazil, Brazil
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Quick answers generated from the profile data available on this page.
Sérgio Rubbi works for iK.
Sérgio Rubbi is listed as Services & Support Manager at iK.
Sérgio Rubbi is based in São Paulo, São Paulo, Brazil while working with iK.
Sérgio Rubbi has worked for Ik, Voll Solutions, Entrust Datacard, Ddcom Systems Ltda, and Acbr Computadores Ltda..
Sérgio Rubbi's colleagues at iK include Andre Reis De Sousa, Edilson Rodriguez Perez, Gustavo Rodrigues, Faisal Jafar, and Victor Azevedo.
You can use AeroLeads to view verified contact signals for Sérgio Rubbi at iK, including work email, phone, and LinkedIn data when available.
Sérgio Rubbi holds Bachelor Of Engineering (B.E.), Electrical And Electronics Engineering from Fesp - Faculdade De Engenharia São Paulo.
Sérgio Rubbi is listed with skills including Pre Sales, Itil, Telecommunications, Voip, Unified Communications, Team Leadership, Project Management, and Pmi.
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