Sruthi S Email & Phone Number

Chennai, Tn, In

Beroe is a global SaaS-based procurement intelligence and analytics provider. We deliver intelligence, data, and insights that enable companies to make smarter sourcing decisions – leading to lower cost, reduced risk, and greater profits.

Chennai, Tamil Nadu, India

-Be the voice of the customer within the org and advocate their needs and concerns -Responsible to be the process and communication liaison between Customer and Chargebee -Managed a portfolio of 50+ Enterprise accounts carrying ARR of $2M+ business from the North American region -Managing customer life cycle, ongoing support around customer service levels with escalations,contract renewals, increase adoption, forecast and reduce churn. -Understand the customer’s business needs to ensure customer satisfaction and encourage continued long term relationships by identifying opportunities where Chargebee products fit their ongoing business strategy - Analyse user engagement data and identify actionable insights -Take ownership and accountability for ensuring customer retention. Identify risks and implement risk mitigation plans -Work in tandem with Account managers to ensure timely renewals -Adhere to best practises for all internal communications and suggest process improvements wherever required-Manage escalations and delegate workload across teams -Ensured minimal churn and drive maximum product adoption -Collaborating with specialists, Engineers and Product team members on new feature developments -Delivered technical feature demos to customers to highlight value proposition of various plans and features -Create demand and pipeline for upsell / cross sell opportunities with the existing customers-Achieved 100%+ of targets quarter on quarter -Deliver periodic Business reviews to review and analyse statistics, metrics and provide recommendations on par with the industry and revenue segment. -awarded Customer success warrior multiple times in the tenure -Awarded Escalation champ and New product evangelist for Q3 2022

-Assign sales territories, set sales goals, and establish training programs for the organisation’s sales representatives.-Create and Review Sales Pipeline for monthly targets-Advise the sales representatives on ways to improve their sales performance through various process initiatives-Develop and spread disciplined sales culture as an individual contributor and as a team leader - leading a team ranging from 5-10 members-Analyse sales statistics gathered by the marketing ( SEM and SEO teams ) to determine sales potential and inventory requirements and to monitor customers' preferences.-Created the Sales 101 & Pitch for freshers. Trained / mentored newbies across the Sales Flow & helping them develop a solid pitch in their own style & comfort space + helped the team in closing difficult / complicated deals.-Hiring and training of about 20+travel consultants - approx. 4-5 interviews a month - was involved in regular campus drives.-Developed a destination training module to onboard new joiners and kick-start selling, later internalized into CRM.The COVID Lockdown Phase - During the lockdown, involved in product development and supply for launching the Domestic Staycations page which became the one of the main revenue generating engines.- Was an integral part of the first ever staycations sale at Pickyourtrail. Freedom sale that went live in Aug 2020. the only QA person ensuring all deals are cross verified to ensure we are better in pricing and at the same time give it in the right format for the product team to push it live- 150+ deals verified.- The sales team was involved in writing 2000+ blogs. Personally guided the team on quality checks ranging from plagiarism checks to successfully publishing the blogs.

Chennai Area, India

-Maintain and Build Sales Pipeline;-Maintaining and developing relationships with existing customers;-Ensure that the client follow ups happen on time;-Sales Discipline, Attention to Details, Email Documentation;-To be Committed and to deliver on time.;-Become a destination expert for few destinations and ready to expand your knowledge across other destinations;-Build the ability to gauge a customer from the first.-Direct distribution of services that includes personalised itineraries and hassle free vacations for international destinations-Ensure quality customer experience and satisfaction.-Following up with cold leads, direct email, and working with third party lead generators -Owned the first paid marketing campaign successfully for New Zealand-Scaled the Bali paid marketing campaign from scratch working along with the marketing team-Made records with the highest numbers of conversions in a day and also in a month

Bengaluru Area, India

Human Resource & Visa Documentation

Master Of Business Administration (M.B.A.), Tourism

Activities and Societies: Placement coordinator; Student Representative

Bachelor Of Science (B.Sc.), Physics

Activities and Societies: Drama Club

Education record