2015-01 - 2016-01 Customer Care ManagerMaruti Suzuki Automobiles, Kerala, Adoor, India• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.• Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.• Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction… Show more 2015-01 - 2016-01 Customer Care ManagerMaruti Suzuki Automobiles, Kerala, Adoor, India• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.• Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.• Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients. Show less

2015-11 - 2016-01 Business Development OfficerLIC, Life Insurance Corporation of India, Kerala, Adoor, India• Provide training to selected agents.• Analyze overall performance of each agents.• Motivating agents to procure maximum sales in a defined period.• Assign a target quota and maintain overall integrity in sales.• Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.• Sought out new clients and… Show more 2015-11 - 2016-01 Business Development OfficerLIC, Life Insurance Corporation of India, Kerala, Adoor, India• Provide training to selected agents.• Analyze overall performance of each agents.• Motivating agents to procure maximum sales in a defined period.• Assign a target quota and maintain overall integrity in sales.• Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.• Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling. Show less