Steven Wyatt Email & Phone Number

Manchester, England, United Kingdom

Manchester, England, United Kingdom

Sandbach, England, United Kingdom

Crewe, England, United Kingdom

Manchester, United Kingdom

Successfully delivered the Metrolink contactless pay-as-you-go solution and accompanying online customer self-service application with responsibility for the development of business requirements and acceptance criteria for the fare calculation engine and back-office systems. I also supported the development of a new enterprise data warehouse with specific.

Warrington, United Kingdom

Supported the regulated ‘Open Water’ programme from development through to shadow operations and post go-live support which introduced retail competition within the water and wastewater industry for non-household customers.

Warrington, United Kingdom

As part of a multi-million pound customer experience transformation programme, I was responsible for the development of key business processes surrounding changes of tenancy, customer data management and multi-channel outbound communications; all focused around the Microsoft Dynamics CRM 2016 platform.

Kings Cross, London

Conducted a full and detailed investigation into how customer data is captured and managed across the MSE UK and US operations.I exposed a number of improvement opportunities around data governance, data quality and consistency. I also devised a strategic plan for improvements in the handling of customer data which focused on data management, the use of.

Dunstable

In leveraging the capabilities of Microsoft Dynamics CRM within the Premier Inn brand, and with specific focus on customer insight and digital marketing, I successfully introduced an automated marketing campaign capability through data integration between Microsoft Dynamics CRM and ExactTarget.

Dunstable

The role focused upon defining and managing a pipeline of change and development activity surrounding Whitbread’s new Microsoft Dynamics CRM implementation, ensuring that the relevant business and IT strategies are aligned.

Watford, United Kingdom

The role was focused around defining the strategic development plan specifically in the areas of web-based application development, customer support services and e-commerce with additional responsibility for business requirements capture and the management of small to medium sized projects.

Accountable for the elicitation of business requirements (scope, impact analysis, functional design, documentation quality, testing) of a major Java-based EPOS system implementation with management responsibility for a team of five Business Analysts.

United Kingdom

To provide consultancy services to the broad IFS UK customer base including project management, solution design and implementation, application training and support and business process re-engineering.

To identify and deliver improvements in process efficiency and commercial performance; IFS application support and configuration; data mining; sales analysis; board-level financial reporting.

Bracknell, England, United Kingdom

To deliver Cognos-based Business Intelligence solutions and data analysis to the key European J&J Medical business divisions. I also provided end-user support and training on a broad range of IT systems.