1. Customer Support ManagementEnsured on-time visits to customers within Service Level Agreements (SLA).Proactively resolved escalations by coordinating with technical teams to meet customer expectations.2. Contractor CoordinationMaintained regular follow-ups with contractors to ensure all assigned jobs were closed promptly and effectively.Implemented monitoring tools to track job status and enhance accountability among contractors.3. Reporting and AnalyticsGenerated real-time, 2-hour interval reports highlighting closed jobs, SLA adherence, pending jobs, and durations.Prepared detailed daily, weekly, and monthly reports for senior management to evaluate performance metrics.Conducted data analysis to identify patterns, problem areas, and opportunities for process improvement.4. Process Improvement and ImplementationDesigned and implemented action plans based on insights from data analysis to enhance service delivery efficiency.Rolled out improvements that addressed recurring challenges and optimized workflows.5. Invoice and Penalty ReconciliationReconciled contractor invoices against job completion records to identify and apply penalties for SLA breaches.Ensured financial accuracy by validating all worksheets and invoices for compliance.Proven ability to manage end-to-end service delivery operations while driving process improvements and maintaining high customer satisfaction.

CameLabs is a research and innovation laboratories, bringing together the capabilities of Artificial Intelligence, Internet of things, Blockchain, Robotics, and Reality Technologies for betterment of humanity. CameLabs is dedicated to conducting research, ideas nurturing, and building communities in the listed stack of the Fourth Industrial Revolution (4IR) technologies.

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Title: Branding and MarketingRoles:• Lead in the design, development, and implementation of the graphic, layout, and production communication materials• Delegate tasks to the 2 members of the design team and provide counsel on all aspects of the project.• Supervise the assessment of all graphic materials in order to ensure quality and accuracy of the design• Oversee the efficient use of production project budgets ranging from $330 - $500• Control and Supervise social media platforms [ ] and doing digital marketing• Developed numerous marketing programs (logos, brochures,infographics, presentations, and advertisements).• Managed tasks at a given time while under pressure• Recommended and consulted with clients on the most appropriate graphic design

Title: LCVP-BCXPRoles:Lead in the design, development, and implementation of the AIESEC graphic, layout, and production communication materials• Organizing training materials and user manuals to promote onboarding sessions of customers and team.• Digital platform management and sharing contents to increase customers based on their experiences• Documenting and call reporting to the national level all the activities in every week.• Manage the BCXP team leaders and passing the knowledge in order to create future leaders with competitive skills.