Business Analyst
Current- Implemented procedures, triggers, and analysis to enforce business rules, enhancing data accuracy and optimizing data flow. - Drafted user stories to map individual journey paths and desired outcomes within the product. - Conducted user acceptance testing (UAT) across the entire product. - Spearheaded product development for a SaaS platform, managing a portfolio of 10 global clients across India, the US, the Philippines, and Australia. - Developed roadmaps, business cases, and metrics to drive product strategy and measure success. - Authored comprehensive user stories, business requirement documents (BRDs), and product requirement documents (PRDs). - Oversaw 10+ full-scale product implementations and 100+ proof-of-concept (POC) setups, optimizing onboarding efficiency. - Automated workflows and processes, achieving a 90% time reduction in operational tasks. - Collaborated with stakeholders to identify product enhancements, define sprint goals, and manage backlogs using Jira. - Designed intuitive dashboards, improving key performance metric visibility and client satisfaction.