- Led analysis for sales campaign improvements i.e. simplify campaigns with the goal of speed to market. - Worked with compliance teams to rollout the collection of sales tax for certain jurisdictions. - Collaborated with Product and Engineering to deliver customer improvements with the goal of providing seamless search and recommendations.- Championed configuration of Envato’s Digital Asset Management (DAM) tool including user workflows, UI design and security groups/permissions.- Requirements gathering, analysis and documentation for features such as Reporting, AI, for a third party to implement within the DAM.

- Facilitated team ceremonies including quarterly planning sessions.- Utilised Jira Advanced Roadmaps for planning and forecasting. - Provided advice regarding Agile, Scrum and Kanban ways of workings.- Simplified and reorganised team documentation structure in Confluence.- Created incident management documentation with processes and contacts.- Led creation of a fortnightly release cadence and led the team through new delivery model.

- Worked with multiple stakeholders including Marketing, Design, SEO and Customer Success.- Identified and led product improvement opportunities - self-service functionality for Marketing banners and providing customer search.- Introduced relative estimation and release runsheets.- Built and maintained a healthy team backlog.

- Requirements elicitation and refinement.- Led ways of working improvements and knowledge sharing sessions. - Created a definition of ready and done for stories moving through the development lifecycle.- Led coordination of production support and incident management activities.- Introduced a reusable release runsheet template.- Led the creation of a Statement of Work to onboard a third party to champion support operations.

- Facilitated Scrum ceremonies and managed risks/blockers. - Team capacity and portfolio planning in Microsoft Project. - Coached Business Analyst and Quality Assurance team members.- Defined an led support processes, critical incident and release management.- Frequent Delivery Manager/Team Leader delegate.

- Introduced Agile/Scrum processes and facilitated ceremonies.- Improved support response time - led a clean up initiative and documenting support requests.

Scrum Master / Iteration Manager role- Worked across three software development teams. - Travelled to Auckland three times to build relationships and lead two major releases.- Coached Agile and Scrum methodologies, facilitated ceremonies and improved ways of working. - Empowered the team to become more self-organising through cross skilling. Business Analyst role- Travelled to Shanghai to work with our partners and build relationships. Also to observe how our distributed teams interact and recommend improvements.- Gathered requirements, refined the backlog and led Sprint Planning.