Scott Severson Email & Phone Number

I manage a portfolio of accounts valued at over $3 million, maintaining an exceptionally low churn rate. I build and maintain strong relationships with clients, acting as a trusted advisor to ensure they achieve their business goals. I oversee the implementation of Duetto’s SaaS platform, ensuring seamless integration and adoption by clients. I develop and execute strategic account plans to drive customer success and revenue growth. Additionally, I conduct regular check-ins and business reviews with clients to assess satisfaction and identify opportunities for upsell and cross-sell. I collaborate with internal teams to address client needs and ensure the delivery of exceptional service and support. I also analyze customer data to identify trends and insights, providing recommendations to clients for optimizing their use of the platform.

Sacramento, California, United States

After a COVID-19 layoff, and taking some time off to take care of my son while my wife worked, I took an opportunity to start a business with a good friend. I had a crash course in the wine industry, learning how to taste and evaluate quality wines. I helped to manage the construction of the storefront build out, as well as building a staff. Built out operations processes with sales and service standards and expectations. Exceeded monthly and quarterly sales goals. Service level has led to 5 star rating on social media

Sacramento, California Area

I boosted portfolio performance by cultivating beneficial relationships with portfolio of 350 properties for a SAAS end-user package management solution. Identified new growth prospects along with providing exceptional hardware and software services. I mentored and retained current customers by developing and organizing webinars for revenue retention and expansion. I preserved positive customer experiences by designing effective policies for enhancing handoff experience between installation, sales, and account management. Related Skills: Account and Portfolio Management, Relationship Building, Policies Development, Lead Generation, Technical Support, Customer Service and Satisfaction, Revenue Enhancement, Client Experience Management, Outreach Activities Handling, Staff Training and Development Following are some of the highlights of the value I brought to Luxer One:☛ Played an instrumental role in lowering churn rate of the company by engaging with clients. ☛ Augmented account health from 65% red and yellow to 77% green and optimized department efficiency by managing outreach activities, delivering training, and creating new procedures for department.

Remote

I maintained accurate data of online private air travel booking platform while handling a portfolio of over 500 members. I ensured long term success of platform and services by onboarding and satisfying members. I built and sustained strong connections with regional private terminals, flight crews, operators, and all other departments to enhance service efficiency and ensure the provision of excellent service throughout the flight process. Related Skills: Data and Record Management, Members Onboarding, Professional Relationship Building, Customer Service and Support, Sales and Revenue Optimization, Workflow Planning, KPIs Achievement, Upselling Opportunities Qualification Following are some of the highlights of the value I brought to JetSmarter Inc.:☛ Accelerated sales from $40K quota to $160K in new revenue by devising and deploying action plans. ☛ Achieved and surpassed customer retention and satisfaction KPIs by delivering seamless services. ☛ Drove profitability by prospecting and capitalizing upsell opportunities with potential clients.

San Francisco

I boosted loyalty of prospects by responding to queries in a timely manner and nurturing strong relationships. I interacted with business owners through outbound sales calls across all verticals for attracting and generating sales. I suggested best possible CPC and CPM advertising campaign in accordance with the needs of clients for driving awareness and traffic. I oversaw the management of full sales cycle to recognize leads and grow business. I conducted introductory calls with a brief description of products and services for realizing business goals. Related Skills: Outbound Sales and Introductory Calls, CPC and CPM Advertising, Problem Identification, Issue Resolution, Sale Generation, Online Traffic Optimization, Business Growth and Advancement, Planning and Implementation Following are some of the highlights of the value I brought to Yelp Inc.:☛ Attained and exceeded defined monthly sales targets as well as reached 100% of quotas in low performing territories through robust planning and execution.☛ Assessed suitable advertising packages and secured deals in close collaboration with business owners in Yelp's platform

San Francisco Bay Area

I established association with customers and product knowledge for overseeing all aspects of post-sales activities, including corporate reservation channel training, group reservations, and customer service. I stimulated market demand and propelled promotional sales by leading and instructing staff of reservations agents. I maximize sales and revenue by evaluating market trends and interpreting data to enforce rate gaining strategies. Related Skills: Post Sales Operations Handling, Market Expansion, Market Trend Analysis, Data Interpretation, Sale Strategies Development, Hotel Positioning and Awareness Following are some of the highlights of the value I brought to The Orchard Hotels:☛ Triggered 15% increase in transient direct bookings year over year by deploying new sales tactics.☛ Designed and deployed innovative strategies for elevating hotel positioning in top two spots in a competitive market.

San Francisco Bay Area

I approved contracts by quoting prices on RFPs and sales proposals in coordination with sales staff. I adopted rate strategies in compliance with market conditions to augment revenue. I contributed efforts preparing budget and forecasting 30/60/90 action plans to allocate resources accordingly and focus on defined target. Related Skills: Contract Approval, RFPs and Sale Proposal Drafting, Rate Strategies Implementation, Budget Creation and Forecasting, Sales Strategies Modification, Resource Allocation Following are some of the highlights of the value I brought to DoubleTree by Hilton San Francisco Airport North:☛ Drove significant improvements; raised YOY revenue by 25% in 2014 compared to an industry average of 11%.☛ Modified sales tactics, promoted transient business, and emphasized higher rate opportunity groups, resulted in converting $200K deficit budget into $20K surplus budget in nine months.

Olympic Valley, Ca

• Managed front of the house checking in guests while catering to the specialized needs of customers• Responsible for addressing customer needs by departments of the resort• Managed the overnight staff while conducting the night audit

Lake Almanor, Ca

In this capacity, I spearheaded training of new hires for strengthening capabilities for performing all assigned tasks. I ordered gas, fishing supplies, and convenience store goods to uphold an appropriate level of merchandise. I improved staff performance and productivity by revitalizing systems. I led administration of seasonal and nightly mooring rentals for maximizing profitability. Related Skills: Staff Leadership and Training, Stock Level Maintenance, System Transformation, Store Restructuring, Sales Optimization, Communication and Coordination Following is the highlight of the value I brought to Plumas Pines Resort:☛ Revamped store in a visually appealing manner which resulted in growing beer and ice cream sales by 10%.