Scrum Master for SAP Business Enablement Team- Led the SAP IT Team through a gradual Agile transformation- Facilitating Scrum ceremonies - Organised Daily Standup; Sprint Planning, Review & Retrospective- Guiding the Scrum Team: Had regular 1-2-1 interactions with team members focusing on work and other areas they were willing to discuss - Removing Impediments through 1-2-1 interactions with team members & organising focus groups when required- Guided the team to improve… Show more Scrum Master for SAP Business Enablement Team- Led the SAP IT Team through a gradual Agile transformation- Facilitating Scrum ceremonies - Organised Daily Standup; Sprint Planning, Review & Retrospective- Guiding the Scrum Team: Had regular 1-2-1 interactions with team members focusing on work and other areas they were willing to discuss - Removing Impediments through 1-2-1 interactions with team members & organising focus groups when required- Guided the team to improve Sprint delivery from 25% to 75%- Prepared Burndown charts & trackers to have measurable visibility and transparency Show less

Led a centralized global Enterprise Data Management (EDM) team of ERP & CRM Specialists managing critical financial master data (MDM) for Barco WorldwideKey responsibilities includeGlobal Lead Master Data Ops – Enterprise Data Operations: Leading a team of data specialists in improving the sanctity of Barco’s global master data (MDM) as maintained in our ERP & CRM, adhering to strict global/regional norms, establishing SLA’s, TATs for service delivery.- Enhancing the Quality… Show more Led a centralized global Enterprise Data Management (EDM) team of ERP & CRM Specialists managing critical financial master data (MDM) for Barco WorldwideKey responsibilities includeGlobal Lead Master Data Ops – Enterprise Data Operations: Leading a team of data specialists in improving the sanctity of Barco’s global master data (MDM) as maintained in our ERP & CRM, adhering to strict global/regional norms, establishing SLA’s, TATs for service delivery.- Enhancing the Quality of Barco’s Master Data: Enhanced the reliability of Barco’s global Customer and Vendor database maintained in our ERP & CRM systems by establishing data cleansing norms, updates from external systems (DUNB).- Establishing Master Data Governance (MDG) norms: Established strict protocols, adhering to global/regional policies and restrictions, for creation and update of generic master data & sensitive financial data ensuring high quality, consistent data across all platforms.- Led critical Digital Transformation of Data Operations: Coordinated with Global Transformation leaders to integrate automation opportunities in existing processes for effective results. - Data Migrations: Led and planned migrations of critical Master data to SAP ERP/CRM/Salesforce from Legacy systems used worldwide within Barco to SAP CRM/Salesforce.- Systems Implementation & Testing: Planned End-to-End testing for SAP CRM & Salesforce, including functional, integration and business user acceptance testing, in coordination with IT. - Process Improvement: Collaborated with key business leaders and process owners across the organization to identify, frame, evaluate and prioritize process improvement opportunities within my team and across Barco, that add value and enhance our customer experience. Show less

- Business Process Expert for the worldwide Implementation of SAP CRM in BARCO for the Sales & Service business.- Organised implementation, testing and deployment of SAP CRM for Sales, country by country, region by region over a 5 year period.- Established and Led a Sales Operations team to support Lead & Opportunity management for the worldwide Barco Sales & Marketing organisation- Data Cleansing - Established strict data protocols and ran continuous cleansing programs to maintain… Show more - Business Process Expert for the worldwide Implementation of SAP CRM in BARCO for the Sales & Service business.- Organised implementation, testing and deployment of SAP CRM for Sales, country by country, region by region over a 5 year period.- Established and Led a Sales Operations team to support Lead & Opportunity management for the worldwide Barco Sales & Marketing organisation- Data Cleansing - Established strict data protocols and ran continuous cleansing programs to maintain sanctity of data in SAP CRM.- Maintain procedures to ensure the processes and performance of CS are up to date, efficiently organized and executed and consistent. - Data Analysis: Analyzed transactional sales data – Lead & Opportunities in SAP/Salesforce CRM- GDPR: Implemented GDPR protocols governing data usage Show less

Support the Global / APAC CS organization: Actively enhancing business processes and leading improvement programs, providing trainings across the customer services team in APAC region. - Performance Reporting: Support Functional Managers in measuring effectiveness and efficiency of CS operational performance - Maintain CS Policies & Procedures - Ensure the processes and performances of CS are up to date, efficiently organized and executed and consistent. - Salesforce… Show more Support the Global / APAC CS organization: Actively enhancing business processes and leading improvement programs, providing trainings across the customer services team in APAC region. - Performance Reporting: Support Functional Managers in measuring effectiveness and efficiency of CS operational performance - Maintain CS Policies & Procedures - Ensure the processes and performances of CS are up to date, efficiently organized and executed and consistent. - Salesforce Implementation for APAC service Show less

Corporate Strategy – Worked closely with the VP Corporate Strategy & CEO office in Planning & Implementing various strategic projects and initiatives- Process Mapping & Improvement - Formulated detailed process maps & leading teams in reengineering processes to ensure compliance and achieve their goals. - Project management: Assisted the VP in managing the $1 Million DWTC.com website revamp project – Complete end-to-end management - Business Case, RFP, Vendor evaluation etc.

Managed Credit Card Projects / Programs for the Bank managing various credit card processes and at the same time look at opportunities of improving them through process re-engineering and facilitate the implementation of new projects, ideas & process involving one or many operational teams.Solutions Delivery: Managed various credit card systems and was the single point of contact for all issues, escalations, any assistance required by any department with respect to card credit… Show more Managed Credit Card Projects / Programs for the Bank managing various credit card processes and at the same time look at opportunities of improving them through process re-engineering and facilitate the implementation of new projects, ideas & process involving one or many operational teams.Solutions Delivery: Managed various credit card systems and was the single point of contact for all issues, escalations, any assistance required by any department with respect to card credit cards- Process Improvement & Reengineering: Prepared detailed business plans & process notes for new products and processes- New Product Development: Helped launch the new Titanium Corporate & Platinum Card Show less

Specialised with various teams in Card Operations specializing in High Net Worth Customer Servicing – Gold & Platinum cards, and with the Corporate Card Relationship Management team handling Fortune 500 clients with respect to Transaction processing, Relationship management, Remittance Reconciliation and Risk management.Card Operations - Knowledge of end-to-end Card Operations ranging from new card account processing & acquisitions to risk control, dispute handling, fraud control… Show more Specialised with various teams in Card Operations specializing in High Net Worth Customer Servicing – Gold & Platinum cards, and with the Corporate Card Relationship Management team handling Fortune 500 clients with respect to Transaction processing, Relationship management, Remittance Reconciliation and Risk management.Card Operations - Knowledge of end-to-end Card Operations ranging from new card account processing & acquisitions to risk control, dispute handling, fraud control etc.- Customer Servicing/Relationship Management – Managing key relationships with a designated Program Administrator (Finance/Accounts Managers) in the Client Company.- Managing High Value Relationships – Manage the complete Operational relationship of key corporate clients. Successfully turned around the relationship with Siemens (Numerous Awards)- Risk Management - Review corporate exposure and revenue potential Show less

Part - Time Security Agent