Steve Shearman Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Touchpoint provides products that help companies connect and engage with customers and staff.My focus has been on leading the vision and product development of our 3 core SaaS products:- Ipiphany - www.ipiphany.ai - Customer Feedback Analytics- TouchpointCX - www.touchpointcx.com - Customer Experience/Voice of Customer Platform- TouchpointMX - www.touchpointmx.com - Customer Engagement PlatformSince 2015 a lot of investment has been made into our Customer Feedback Analytics product (www.ipiphany.ai) and supporting adoption by leading brands such as Suncorp, Uber, and Westpac.As part of this journey I have developed a strong conviction in the power of using AI technologies to discover insights buried in customer feedback that have the potential to transform company culture, staff engagement and business performance.Along the way I have had the privilege to meet and work with some great marketing and customer experience professionals - who share my passion and vision for changing the way companies interact with customers and drive staff engagement.

Auckland, New Zealand

Touchpoint is Australasia's leading Marketing Automation and Digital Marketing Platform.Strong partnerships with Marketing Agencies and a unique Multichannel Marketing platform have allowed us to grow Touchpoint at around 30% growth per annum.In 2007 we entered into a new phase of growth by entering the Australian market and stepping up our investment in product development. To capitalise on this growth my business partner joined the company as CEO to allow me to focus on product development and client acquisition.

Auckland, New Zealand

We started Touchpoint with the vision that digital marketing would become the future of marketing - and that marketers would need tools that would enable them to interact with customers through digital channels.The initial version of the product combined Database Management, Email Marketing and Surveys.From the beginning we tapped into a pent up demand, and for the first two years we were a fast paced start-up that was focused on recruiting developers, building our initial product and onboarding and servicing clients.By late 2001 we had a solid product, were breaking even and it was time to grow the business.

Auckland, New Zealand

SureFire Search Ltd is recognised as one of NZ’s leading search marketing agencies.Until 2010 SureFire’s client base was almost exclusively medium to large enterprises with major NZ & internal brands as clients. In late 2010 SureFire became the exclusive New Zealand re-seller for ReachLocal, Google's first Global Premier Partner.ReachLocal is a leading global provider of local online marketing solutions for small to medium sized businesses & the largest Digital Advertising Agency for local businesses in the USA & Australia.

Auckland, New Zealand

Brave New World is a hand's on brand communication and digital agency.

Auckland, New Zealand

WebMasters was one of New Zealands first and largest web development companies servicing large corporates.At the time we started there was less than 100 websites in New Zealand - and only a handful of small ISPs.Our specialties were database driven websites, self-service portals and ecommerce sites.As one of three co-founders, I led the development and consulting teams on a number of well known New Zealand web and ecommerce projects:- Clear Net and Clear websites and self-service applications- Yellow Pages Search Engine- Blue Star Ecommerce - Fletcher Building Websites- Rakon quoting and specification engineWe also spun out a number of separate companies- Access NZ - New Zealand's first and largest Yahoo style directory and search engine (when we started Yahoo had less than 300 links!)- WebMasters Network - New Zealand's 1st (and largest at the time) Online Advertising Network and AgencyAfter an exciting 4 years, with 3 offices and around 45 staff, WebMasters was sold to Advantage Group (Provenco) in December 1999.

Bsc, Computer Science, Physics, Mathematics, Pyschology

University Entrance, A Bursary