Shanique Lee Email & Phone Number

Alexandria, Louisiana, United States

•Expertly designed personalized cruise itineraries covering key global destinations, ensuring clients experience seamless travel and memorable excursions, which enhanced customer satisfaction and loyalty.•Continuously updated knowledge of the travel industry, including emerging destinations and new cruise offerings, maintaining a cutting-edge understanding through professional development and industry engagement.•Proficient in leveraging industry-specific software and online booking platforms to efficiently research, compare, and secure optimal cruise packages, while managing client communications and reservations effectively.•Developed and executed innovative marketing strategies that significantly increased client acquisition, boosted booking rates, and drove substantial revenue growth through strategic promotions and advertising initiatives.

Alexandria, Louisiana, United States

•Played a key role in assisting with annual loan growth, exceeding 20% of each prior year's billing balances, contributing to the company's overall financial success and expansion.•Hired, trained, and motivated underwriters to assess and convert risk into a profitable enterprise, resulting in improved efficiency and effectiveness in loan processing and positively impacting business results.•Recognized for maintaining one of the lowest portfolio delinquencies in the company by successfully assessing risk management strategies and implementing effective mitigation measures.•Transformed the manual risk management process into an automated one, leading to a significant decrease in turnaround time for loan processing and a reduction in costs, improving overall operational efficiency.•Directed a team to convert a manually intensive underwriting process into a streamlined one, expanding underwriting capacity and reducing process time, thereby increasing overall productivity.•Implemented quality control measures and conducted regular audits on data entries to identify discrepancies or errors, ensuring data integrity and compliance with regulatory standards, thus mitigating risks associated with inaccuracies. •Delivers comprehensive financial analysis and strategic recommendations to support management decision-making, while ensuring prompt and accurate responses to stakeholder inquiries through diligent research and data interpretation.•Upholds exemplary ethical standards and confidentiality in all financial operations, maintaining organizational integrity while providing crucial insights to achieve key objectives and optimize performance.

Baton Rouge, Louisiana, United States

•Compared and verified source documents by reviewing, correcting, deleting, or reentering information to detect duplication.•Managed and updated candidate profiles, resumes, and employment records in the company's database systems, ensuring all information was current, complete, and easily accessible for recruitment purposes. •Multiple weekly and monthly projects were completed to meet the requirements of service level agreements established to meet customer expectations for staffing.•Generated and maintained reports on data entry metrics, including accuracy rates, processing times, and error analysis, providing valuable insights to management for performance evaluation and process improvement.•Adhered to strict confidentiality protocols and data protection regulations when handling sensitive employee and candidate information, maintaining the highest standards of privacy and security at all times.

Gonzales, Louisiana

•Ensured excellent customer service for over 50 daily customers, maintaining high standards of satisfaction and resolving any issues promptly.•Exceeded annual department sales and margin goals through strategic product merchandising and aggressive inventory management techniques.•Successfully conducted inventory counts within specified deadlines and prepared incident reports when necessary, ensuring accurate record-keeping and compliance.•Managed merchandising and advertising strategies for multiple products, optimizing sales performance and proactively replenishing low inventory items.•Maintained effective communication with suppliers and vendors to secure timely product deliveries and negotiate favorable terms, enhancing operational efficiency.•Oversaw daily operational tasks, including scheduling, staff training, and performance evaluations, fostering a productive and motivated work environment.•Collaborated with cross-functional teams to implement process improvements and streamline operations, resulting in increased efficiency and cost savings.

Baton Rouge, Louisiana, United States

•Supported client program experience by collaborating with librarians and educators in selecting and evaluating digital resources. Contributed to enhancing the library's digital collection to meet educational goals and student learning outcomes.•Collaborated with partner schools to set and achieve academic and attendance goals, conducting thorough data analysis and participating in comprehensive student progress reviews.•Facilitated engagement with students, parents/guardians, and community members through member-led themed events, both onsite and virtually, fostering dialogue on education and social issues.•Managed and maintained the digital library catalog and databases, ensuring accurate and up-to-date information for users. Assisted in acquiring, organizing, and cataloging a diverse range of digital resources, including e-books, databases, and multimedia materials to support curriculum needs and student interests.•Provided technical support to patrons accessing digital library resources, offering troubleshooting expertise for e-readers, computers, and digital platforms. Guided users in utilizing online databases and research tools effectively.•Assisted with the selection and evaluation of digital resources, working closely with librarians and educators to identify and acquire materials that align with curriculum needs and student interests.

Master Of Library & Information Science - Mlis, Library And Information Science

Bachelor’S Degree, Business Administration And Management, General

Activities and Societies: Zeta Phi Beta Sorority, Incorporated, Pi Sigma Epsilon Business FraternitySpecialization: Entrepreneurship

Bachelor Of Science - Bs, Multi/Interdisciplinary Studies

Activities and Societies: Youth Peace Olympics, Student Support Services, Score a Friend at LSU, St, Jude Up 'Til Dawn, Special.