Sergei Sechenikov Email & Phone Number

Bucharest, Romania

Yerevan, Armenia

Yerevan, Armenia

Saint Petersburg, St Petersburg City, Russia

Handling the most critical cases with the lowest SLA.Mostly, restore cases - reconfigure environment, assistance, and consultancy for application redeployment, restore from complete down scenarios (when possible).Filling up internal resources with education materials for support engineers to handle cases more effectively.

Saint Petersburg, St Petersburg City, Russia

- Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation- Document all customer interactions (emails, calls, etc.) accurately and within SLA in CRM tool- Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers- Perform troubleshooting and analysis, including log file investigation- Involvement in the knowledge sharing activities

Saint Petersburg, Russian Federation

- Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation- Document all customer interactions (emails, calls, etc.) accurately and within SLA in CRM tool- Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers- Perform troubleshooting and analysis, including log file investigation

Russia, Saint-Petersburg

- 1-st line IT support for region of Russia, Ukraine, Belarus by phone, email, and physically on 2 factories in Saint Petersburg as backup specialist of 2-nd line.- Actualization of IT knowledge base, translations of KB articles EN<->RU (received from global teams about IT services, and Russian ITIL documentation)- Monitoring of IT equipment via Zabbix- Registration and monitoring of incidents SLA in BMC Remedy 8.0; coordination of actions of global team according to regional incidents and tasks. As a night-shift specialist, in addition to above mentioned:- making reports about regional incidents, processing of escalation procedure if SLA is nearly missed.Secondary projects:- IT support for Webex meetings- Executor of IT-projects on 2 factories, for example: hardware refresh; hardware maintenance event, setting up Bitlocker encryption, setting up backups with using of cloud services- Creating scripts on AutoHotkey for automatization part of SD specialists workflow- Updating of WindowsPE loader on flash-drive created for making backups of system, that used on remote locations without assigned local IT specialists.- Developing small Microsoft PowerApps application with using of Microsoft Flow / PowerBI that was needed for checking territories of Tula factories, with ability to register photo reports with tasks (and assigned SLA for them), notifications via email to responsible employees.

St Petersburg, St Petersburg City, Russia

- assemble and disassemble of computer parts and peripherals- preparing the equipment for security analysishttp://www.ramec.ru/services/soprovogdenie/sisp/

Saint Petersburg, St Petersburg City, Russia

- diagnose and repair of client's hardware; - knowledge and following Law of Consumer Protection; - consulting services, post-sales technical support for the hardware sold;- assembling custom PCs, configuring the PCs for the clients needs; - working with complaints and working with substandard goods following the internal procedures.http://key.ru/