Steven Stanwyck Email & Phone Number

Austin, Texas, United States

Austin, Texas Area

Austin, Texas Area

- Implemented a revamped three-round interview process to streamline communication between management.- Created new training programs for all line-level positions (Server, Service Assistant, Host, Reservations, Bartender, Sushi Server, Mock Services, Prep, Cook, Sushi Chef)- Managed one restaurant openings in partnership with the Training Director (Top Knot – Dallas, TX – January 2016)- Bi-monthly travel to all locations to with the core focus of building relationships, validating training, and implementing service initiatives.

- Responsible for the interviewing, hiring, training, and day-to-day staffing of around 80 employees.- Management of restaurant beverage program, including selection, purchasing, receiving, inventory, and COGS.- Responsible for restaurant compliance of city certifications and validation of necessary employee certifications.- Knowledge and oversight of the restaurant facility and R&M.- Part of the opening team for Uchi in Dallas, Texas in June 2015.

- Oversaw reservations for two locations, reviewing trends and analyzing reservation and financial data.- Created the long term plan for restructuring our reservation books for better seat utilization and increased covers.- Responsible for community outreach to build awareness of current events at our Austin locations, particularly our monthly chef’s table dinners at both restaurants.- Managed team of 8-10 Hosts – Scheduling staff, training, monitoring performance, and conducting reviews.- Managed company cell phone account of over 50 users, during which time I restructured contract and pricing.- Processed and oversaw the creation and distribution of all online gift card orders for all Uchi restaurants.- Daily administration tasks – organizing invoices, updating POS, confirmation phone calls, and answering all guest inquiries via phone and e-mail.

Arlington, Texas

- Aiding the Cowboys Stadium Operations Department in the daily organization of Upcoming events, staff training and general stadium duties- Restructuring the Guest Services program by identifying and eliminating inefficiencies in the Guest Services procedures, Lost and Found protocol, Military Retirement Program and high-end client services- Assisting Event Manager with the Event Information Sheet (EIS), sponsorship activations, Plaza layouts and event flow- Creating and systemizing extensive records of inventory and equipment, including uniforms, ticket scanners, and radios located around the stadium- Input and file post game reports from stadium staff and summarize for the Event Summary Report- Organizing and working events that include, but are not limited to, Professional Football, College Football and Basketball, High School Football, Concerts, Motocross and other Dirt Events, etc.

Downtown Austin, Texas

- Provided assistance to all hotel guests and patrons in a friendly and professional manner- Developed and utilized a knowledge of hotel policies, procedures and events to ensure excellent customer service- Acted as a liaison between guests and hotel operations, as well as external businesses, creating a seamless visit and repeat customers

Los Angeles, California

- Received training and education in domestic and international investment markets

Austin, Texas

- Trained as a sushi chef by Executive Chef Andy Tran in a variety of different styles to create a fusion of Thai and Japanese cuisines- Responsible for receiving inventory, as well as the creation and execution of a daily menu- Ensured the restaurant was in compliance with city health codes and regualtions

Los Angeles, California

- Executive Assistant to Managing Director, Jeff Marks, and Senior Director of Marketing Services, Stephanie Cheng- Performed research projects which facilitated sponsorship activation and conducted general office duties

Football Academic Offices

- Organized and cataloged the student textbook library- Managed the daily operation of the student-athlete computer center