Scott Steffen Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

Organizes development, membership activities, and relations for museum members. Manage the membership database, oversee the customer service process to ensure members are satisfied, and also update the information for current members as well as prospective members. Create and send Member eNewsletter. Initiate steps to meet renewal and rejoin membership.

Atlanta, Georgia, United States

Achieve Membership goals and sales via email, phone, and person-to-person engagement. Create and schedule Membership Renewal eBlasts and Membership eNewsletter. Training and coaching of Front of House staff to support meeting and exceeding sales goals. Supporting and enhancing the annual fundraising plan by achieving fundraising goals through individual.

Atlanta, Georgia, United States

Supporting and enhancing the annual fundraising plan by achieving fundraising goals for through individual giving and the development of special events. Assisting with identification, cultivation, and maintaining of strong relationships with individual donors.

Greater San Diego Area

Providing personal support to individuals & families requiring temporary apartment/condominium living accommodations. Assessing needs, wants, and expectations of guest and clients to ensure happiness and comfort in their housing. Building strong, mutually beneficial relationships with preferred housing providers. Negotiating to meet budget requirements..

Greater San Diego Area

Identify hotel accommodations, long and short term, for individuals/families relocating for professional or personal reasons. Assessing needs, wants, and expectations of housing for guest and clients. Building strong and mutually beneficial relationships with preferred hotels and properties. Negotiating the best rates at properties around the world..

Downtown San Diego, California, United States

Orchestrate and monitor guest reservation process. Meet timelines for move instructions, unit inspections, review contracts, work with properties, guests, and business contacts across US and internationally. Create custom move-in instructions, complete guest wellness checks via pre-arrival and post-arrival contact, on-going guest support for duration of.

Downtown San Diego, California, United States

Provided personalized guidance and industry expertise to existing and future ZipQuote clients while developing and managing relationships with clients to understand their business needs and goals. Educated clients on effectively utilizing ZipQuote products and resources to increase efficiency and offered expert advice and support through one-on-one.

Greater Minneapolis-St. Paul Area

Drive people, process, and technology improvement initiatives to optimize the Customer Support experience end-to-end. Ability to utilize problem-solving skills to work through difficult challenges. Recognizing innovative ways to build upon Customer Experience.

Greater Minneapolis-St. Paul Area

Primary tasks involved training and coaching requirements for Customer Support Specialist team; call escalations; problem solving; documentation/dissemination of program changes; acted on behalf of Customer Support Manager as required. Account Management opportunities.

Greater Minneapolis-St. Paul Area

Led support functions for online Learning and Incentive & Recognition programs. Support internal and external business contacts. Project Management through a Solutions and Considerations matrix to ensure long-term profitability and meeting client expectations. Recognized new revenue sources. Supplied relevant data for new business meetings; Subject Matter.

Greater Minneapolis-St. Paul Area

Provided professional courtesy in responding to participant calls and correspondence regarding Incentive & Recognition and Learning programs, rule structure, point and redemption inquiries. Subject matter expert on multiple large and important programs.

Minneapolis, Minnesota

Coordinated new Membership initiatives. Visitor tracking and analysis. Developed, implemented and maintained procedures for admission ticketing system. Trained Admissions Desk staff and volunteers to ensure visitor enjoyment and appreciation of museum. Registration of over 10,000+ students for field trips, 500 education program participants, and ticketing.

Bachelor Of Arts (B.A.), History

Activities and Societies: Concert Band, Varsity Band, InterGreek CouncilMy primary study of History involved the examination of human.

Certificate, Nonprofit Management Program

The Duke University Nonprofit Management program curriculum offers a structured and rigorous grounding in the establishment, operation.

Minor, Museology/Museum Studies

My museum studies minor introduced and familiarized me with the historical and theoretical foundations of contemporary museums, as well as.