Stephanie Hill Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Prepares shipments for postal or commercial carriers; determines most economical and efficient shipping method; Thinks outside the box to provide process improvements to reduce cost and time saving procedures• Prepares bills of lading; checks items to be shipped against work orders to confirm that quantities, destination, and routing are correct.• Communicates with consumers when items will arrive and provides tracking information.• Process return shipments from customers, retail stores, and distributors.• Demonstrate ability to perform "escalated" shipping and warranty needs for customers.• Ability to train new hires on warranty and shipping needs.• Expertise in international shipment processes.• Expertise in Klairy and NetSuite systems. • Proficient in all the warranty processes and projects• Interacts with key teams (Logistics, Planning, Sales, Accounting) within company

Worthington, Ohio, United States

- Assist members with navigating through the Healthcare System and managing health plans on behalf of self-insured employer clientele. - Create pre-authorizations, pre-determinations, inpatient notifications/admissions for medical procedures.- Create referrals for personal care guide nurses on behalf of members. - Efficiently work under limited supervision in a cohesive team environment.- Graduated from seven week course of rigorous training and instruction. - Handle inbound calls to provide real-time and proactive support on benefits, clinical matters and financial needs for health plan members. - Partner with Healthcare Networks to verify provider participation.- Partner with the Third Party Administrators to verify claims status and authorizations status. - Perform data entry & data processing through utilization of web-based software.- Review claims and explanation of benefits with members and Healthcare providers. - Provide a high level of member support & client relations in a high-volume call center.- Quote health plan benefits for members and Healthcare providers.- Successfully maintain high quality assurance monitoring scores on a weekly basis. - Successfully meet within weekly guidelines including number of inbound/outbound calls, average handle time, average talk time & after-call work.

Columbus, Ohio Metropolitan Area

Portland, Oregon Area

- Offering an enhanced guest experience with every guest that walks through the door- Communicates with all departments to provide support and assure that operations run timely- Responsible for prompt, efficient, and courteous check in and check out of guests- Assisting with room reservations and handling high-volume, incoming telephone calls- Responsible for the collection of monies for services rendered during a guest stay - Assisting as concierge; informing guests of the city's history, providing directions and transportation options, make reservations and recommendations, coordinate appointments, tracking guests incoming and outgoing mail, address guests inquiries and stay concerns, arranging VIP amenities.

Chandler, Arizona

- Continuing on-going relationships and communication with current contacts and organizations while researching potential partnerships to discuss opportunities- Managing and prepping the Marketing department with the information and roles needed for upcoming events and speaking opportunities- Updating the content of the website and social media platforms such as Facebook, Twitter, and YouTube and managing the attorney memberships and account profiles- Retargeting audience on our social media platforms to our website and tracking the re-directed audiences- Creating automated email campaigns- Managing the company's side program and assisting all Members to ensure their automated billing is accurate- Strategizing month to month newsletters based on the upcoming events and seminars- Evaluating the functionality of the business website to ensure high performance and monitoring bounce rates, hosting issues, website crashes, and errors- Monitoring the daily inputs of contacts and reports through Infusionsoft to understand how best to utilize the system to fit our daily activities and volume- Progressing and improving the number of leads, follow-ups, and inquiries that we receive on a daily basis and working closely with other departments to improve and remain consistent to meet our potential client's needs- Analyzing audience watch time on YouTube, and tracking the average views, shares, subscribers, organic traffic source and impressions- Updating office manuals and training new staff on the company CRM based on their positions in each department

Chandler, Arizona

- Answering high-volume, incoming calls while scheduling and confirming client appointments and hearings in Office 365- Maintaining an error-free work environment for the attorneys and paralegals- Scheduling jail visits and legal calls while scanning and saving client documents to the appropriate files. - Drafting fee agreements and correspondence as directed- Opening and closing criminal client files in the firm's client management software, Clio, and adding all contact/communications and payments for all clients- Accurately tracking all new client contacts and appointments in the law firm's marketing management software, Infusionsoft- Responsible for coordinating meetings, maintaining the appearance of the office, and scheduling routine maintenance needed.

4.0

Currently enrolled to achieve my Associates of Arts degree in Communications

Cosmetology/Cosmetologist, General

Activities and Societies: Phase Two Honors Team Member, Design Team Member, Student Council, Green Team Member