Sahana V. Email & Phone Number

Englewood, Colorado, United States

SME for mission critical business systems directly impacting customer service and Aviation Software implementations.

Denver, Colorado, United States

Denver, Colorado, United States

Boulder, Colorado, United States

• Business Systems Administrator• Monitored Salesforce data quality and ran cleanup projects to ensure data integrity.• Collaborated with Sales, Customer Experience, Marketing, and Accounting teams to implement best practices across sales processes.• Partnered with Product and Engineering teams to align SaaS platform initiatives to align to internal operational enablement.• Worked with vendors to develop and implement solutions to specific problems or to meet specific objectives.• Managed Sales and Customer Success Daily and Monthly Dashboards.• Automated Monthly KPI Reporting.• Aligned internal metrics and reporting dashboards with organization-wide KPIs.• Managed scheduled and ad-hoc reporting of account and opportunity lists, funnel and pipeline reporting, and other success metrics identified by the business. • Worked with Sales and Customer Experience to develop training resources on Salesforce.com, Sales Processes, and Sales Tools, and ensure processes and policies are documented and implemented effectively within the team.• Managed internal wiki with documentation and updates for Sales and CX Teams.• Managed and optimized 3rd party software tools.

Colorado Springs, Colorado Area

• Developed comprehensive HVAC, Controls, and Building Automation solutions for design-build retrofit commercial projects.• Performed comprehensive estimating tasks including procuring bid documents, performing take-off, budgeting, generating bid, and bid proposal.• Designed winning solutions in consultation with the sales manager, and technical and research teams locally and nationally.• Prepared and presented technical proposals after creating project cost estimates and maintaining customer communications throughout the execution of the projects.• Performed complete and quality turnovers with project management after sales to support successful job completion that meets scope definition and projected gross margins and customer expectations.• Used Salesforce to effectively track and update work orders, quotes, and future opportunities

Dubai, United Arab Emirates

Aftermarket Engineering, at 24x7, 365 days operational Burj Khalifa, the tallest building in the world. Served as an expert in Troubleshooting Programming and Preventive Maintenance for Extra Low Voltage (ELV) systems, specifically Security Management Systems (SMS) in Burj Khalifa including Access Control, CCTV, Intrusion Detection, Gate barriers Under Vehicle Scanning Systems, VoIP Intercom system, and TCP/IP network.Key Accomplishments: • Reduced the total number of false system alarms in Burj Khalifa by 75% in the duration of 12 months by identifying, troubleshooting, and design modification.• Winner of six Johnson Controls Gold Star awards in 2014-2015 for quality in recognition of ingenuity and efforts to improve quality of product and service that results in high customer feedback.• Won the Johnson Controls Middle East Integrity Challenge March 2015.Day to day Responsibilities• Led a team of six technicians for the design, implementation, commissioning, and testing of SMS integrations.• Assisted in the cost estimation process of new projects and implementation of the plan as per design requirements.• Provided training and technical assistance to Clients, System Technicians, Electrical Installers, and subcontractors.• Implemented Lean six sigma tools including Pareto charts, fishbone diagrams, histograms, root cause analysis, and 5S methodology for measuring, analyzing, improving, and controlling the process performance at the workplace.• Conducted Safety toolbox talks for employees and subcontractors weekly.• Completed on-site technical documentation such as Root Cause Analysis reports, Incident reports, Standard Operating Procedures, Method Statements, daily and monthly reports as per client and management requirements.

Master Of Science (M.S.)

Education record

Bachelor Of Science (B.S.)