• Independently designed the strategic workforce management plan during the creation of a brand new pre-purchase Product & Conversion Team.• Conducted business forecast analysis to review and plan strategic processes for over a thousand employees across several departments. • Coached and supported the enrollment of new members to the team.

• Digital Engagement Channel Lead: supervised the team to meet maximum efficiency through delegation, executive decision-making, and service-level agreement monitoring and reporting.• Strategized viral brand engagement opportunities by collaborating with cross-functional teams.

• Supported patients with post-spinal decompression recovery at the first clinic that brought this treatment to Canada.