Managed direct care of patients, conducted assessments and documented care activities.Administered oral, IV and intramuscular medications as part of patient treatments. Coordinated discharge planning services by communicating with case managers social workers home health agencies rehabilitation facilities skilled nursing facilities primary care providers. Alleviated patient fears of treatments using kind, empathetic communication. Educated patients on preventive care and lifestyle choices to improve overall health.

Stabilized patients experiencing emergency complications and decompensation. Intervened and stabilized patients during emergencies with immediate first aid, CPR or advanced life support care. Managed direct care of patients, conducted assessments and documented care activities. Recorded changes in patient conditions and laboratory test results. Documented all patient care activities in electronic health records accurately and timely.

Entered treatment data into designated clinical applications accurately. Kept healthcare team informed with regular updates to patient charts covering vitals, treatments and responses. Worked alongside registered nursing staff and followed care plans. Assisted patients with bathing and feeding for personal health and wellbeing. Collaborated with team to deliver high-quality care and enhanced healthcare standards.

Engaged in active listening with customers, confirming and clarifying information to provide comprehensive support. Managed large volume of daily calls while maintaining high customer satisfaction rate. Demonstrated excellent internal and external communication to work efficiently with team. Maintained up-to-date knowledge of company products, services, and promotions. Worked closely with other departments to resolve cross-functional issues that impacted customer experience.