Project delivery consultant for:Sage200 On premiseSage 200 StandardSage 200 EducationSage 50I am a very successful project delivery consultant with vast experience from Pre-sales through to implimentation and training.I am a problem solver at heart and thrive on reviewing business processes to ensure my customers have the right products in place for effective day to day running of their business.I thrive on change, always looking at ways to develop my skills and progress in my career.

Professional Onsite Consultant for 200 Standard Online, Sage for Education, Sage 50 Accounts, Automatic Enrolment.

Currently skilled to deliver training in the following products:Sage 200 EducationSage 200 Standard OnlineSage 50 AccountsAutomatic Enrolment

• Supported customers via telephone, email and remotely.• Exceeded my daily/monthly individual targets to provide a great customer service• Offered coaching and support to less experienced technicians• Communicate valuable information to team members/department• Help implement changes and be pro-active• Actively participate in keeping up to date with product/service changes which affect my role/team/department.• Able to understand customer needs/wants• Support customers from installations to day to day processing• Troubleshooting software issues and finding solutions and workarounds for software limitations. • Detect when customers would benefit from other services and advise• Willing to apply any feedback to better my service• Developed excellent rapport building and call handling skills.• Used my own time to develop my coaching skills (helped my own performance)• Sharing my knowledge with colleagues to improve their knowledge and customer service• To be consistent throughout core objectives• Being enthusiastic to provide the best customer service • Self-motivate to achieve personal and core objectives• Sales Champion – To encourage my team to place sales leads by giving tips and sending motivational emails. • To analyse sales against team targets • To identify quality leads and recommendations• Provided help within direct sales as part of a Task Force, to help with business demands.

• Finding solutions for customers through providing software.• Build rapport with customers to understand what their current needs and desires are.• Working under pressure to make sure individual revenue targets and profit margins are met• Sell Sage Products and services across all levels• Understand business needs, tailor benefits and solutions to each customer• Manage my own time• Work towards high individual targets as well as team and department.