I am an IT professional with a background in ServiceNow administration and development. Focusing on Integrations, ITSM, HRSD and Release/Change Management.At my last two positions Alteryx and MTM:I have implemented these items in ServiceNowPerformance Analytics' (NPS)MetricsWeb Service Integrations: RESTIntegration Hub: Workday offboarding, MS Teams, Sailpoint, JiraIntegrated GitLab Pipeline (CI/CD)Actionable Email MessagesITSMHRVirtual AgentFlow Automation I Maintained:CMDBDiscoveryITSMHAMService CatalogService PortalLegalSecurity OperationsOther responsibilities: I Manage Service Validation and Quality through Agile Development Tools in ServiceNow. I was a Project Coordinator for all ServiceNow upgrades (Washington DC)I Worked with Domain MSP systems. I Implemented with ITIL and Agile best practices.I Coordinated Web Service Integration Implementations I Worked with multiple stacks of ServiceNow, a MSP Instance and a Stand Alone\Custom InstanceI Worked with Waterfall and Agile Scrum Release Processes, I Worked with clients on Business needs/Requirements I Gathered Requirements for the business project and determine solutions within ServiceNowI Analyzed requirements and guiding developmental team in optimizing their work I Documented projects by preparing functional specification documents, testing scripts and user interface guides I Acted as an interface between the clients, development team and the development support teamSt. Cloud State University – St. Cloud, MNBachelor of Science Degree – 2002Major: Business Computer Information Systems (BCIS)-AASCSB ACCREDITEDItasca Community College – Grand Rapids, MNAssociate of Arts – 2000Associate in Applied Science Degree – 1999-Major: Business Management with MicrocomputersMy BS degree involves 4 Information technology system areas: DatabasesNetworkingSystem analysis ProgrammingMy BS degree is also a Business degree. This has allowed me to excel on both sides at my positions.. The Client and developer side for ServiceNow