“ We’ve Got Everything Covered “

Responsible for 36 colleagues so planning, coordinating, and controlling the resources within my team is extremely important to ensuring we achieve the planned performance at required standards and within budget. At the same time ensuring customers are provided with a high quality cost efficient service. I take part in conducting and understanding failure demand and apply root cause analysis across the operational process. I work with 2 other managers to ensure the capacity and capability within the operational allows us to achieve daily, weekly and yearly targets. I conduct regular 1:1 meetings to ensure colleagues are appropriately trained, deployed, supported and motivated so that their individual and collective performance meets the current and future needs of the business, by actively coaching and developing them.

Create strong and valued relationships with new customers and to make our existing customer relationships even better. Head of the team so leading by example and providing direction and focus was key. This was demonstrated through true leadership skills by inspiring, developing, coaching and challenging my team to be the best they can be. I was responsible for a team of customer service and sales specialist’s totaling 15FTE. I prepared and delivered realistic branch business plans on a quarterly and yearly basis and ensured my objectives were achieved. I satisfied customers banking and financial needs by recognizing sales opportunities. I monitored and controlled personal advances and contingent liabilities, making sure credit-scoring disciplines, other procedures and relevant guidelines were observed to ensure quality and policy requirements and operational losses were minimized. I provided regular coaching and 1:1 support to team mates to maximize their development and quickly identify and manage under performance. Ensuring all colleagues were appropriately recruited, trained, accredited, deployed and motivated to ensure their individual and collective performance and productivity is of the required standard. Overall Performance – Belvedere branch – Achieved 122% of target, Chatham Branch – Achieved 138% of target, Rainham branch – Achieved 115% of target

• Planning and preparing for the day ahead. Qualifying applicant’s needs and wants, presenting them with properties within their requirements, generating potential valuations, Financial Services referrals, Conveyancing referrals and Survey referrals. Keeping in constant contact with all potential customers, continuously providing excellent customer service, arranging and attending viewings, following up e-mail enquiries and greeting everyone who came into the branch in a professional/helpful manor. Consistently over achieving targets, being ambitious, motivated and dedicated. Being in charge of the Window display, making sure it meets with Ward & Partners regulations.

Quickly building a good rapport with customers and ensuring that all customers received exceptional customer service. Understanding their individual requirements. Recommending and demonstrating the best products/services. Actively maximizing every sales opportunity and negotiating the terms of a sales agreement and negotiate. Over achieving consistently on targets and exceeding customer expectations by always acting with integrity and professionalism. Overall Sales Performance – Over achieving month on month and selling the most expensive car in the showroom

• Quickly building a good rapport with customers and ensuring that all customers received exceptional customer service. Understanding their individual requirements. Recommending and demonstrating the best products/services. Actively maximizing every sales opportunity and negotiating the terms of a sales agreement and negotiate. Over achieving consistently on targets and exceeding customer expectations by always acting with integrity and professionalism.